Troubleshooting

Before you make a call to a service center, please check the items in the table below.

 

Problem

Solution

 

 

 

Samsung Smart Home App cannot be searched on Play store,

• Samsung Smart Home App supports android operating

system 4.0(ICS) or higher. For iPhone, the App supports

GALAXY Apps or iPhone App Store.

iOS 7 or higher.

 

 

 

 

 

After installing Samsung Smart Home App, the air conditioner

• Connect the air conditioner to wireless router by

referring to "Registering the product" section in the user

cannot be connected to the App.

manual.

 

 

 

 

 

Samsung account cannot be accessed.

• Check your ID and password on Samsung account

screen.

 

 

 

 

 

 

 

• The failure might be temporary due to the distance

 

 

between the wired or wireless router and the air

The failure message appears when the device is being added.

conditioner or other problems. Try it again after a while.

• About 30 seconds after disconnecting power supply of

 

 

 

 

the air conditioner, plug in the air conditioner and then

 

 

try the setting again.

 

 

 

The control function

Check whether the Wi-Fi indicator

• Check whether the air conditioner is connected to the

of Samsung Smart

is turned on on the air conditioner

wired or wireless router correctly.

App does not work.

display.

 

 

 

 

English-12

ET SHP IB_DB68-06156A-00_EN.indd 12

2016/4/14 19:11:22

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Samsung AR07KSWSAWKNEU, AR09KSWNAWKNET, AR12KSWNAWKNET, AR12KSWSBWKNET, AR09KSWSBWKNET manual Troubleshooting, English-12
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AR12KSWSBWKNET, AR12KSWNAWKNET, AR07KSWSAWKNEU, AR24KSWNAWKXEU, AR18KSWSAWKXEU specifications

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