Troubleshooting

Before you make a call to a service center, please check the items in the table below.

 

Problem

Solution

 

 

 

Samsung Smart Home App cannot be searched on Play store,

• Samsung Smart Home App supports android operating

system 4.0(ICS) or higher. For iPhone, the App supports

GALAXY Apps or iPhone App Store.

iOS 7 or higher.

 

 

 

 

 

After installing Samsung Smart Home App, the air conditioner

• Connect the air conditioner to wireless router by

referring to "Registering the product" section in the user

cannot be connected to the App.

manual.

 

 

 

 

 

Samsung account cannot be accessed.

• Check your ID and password on Samsung account

screen.

 

 

 

 

 

 

 

• The failure might be temporary due to the distance

 

 

between the wired or wireless router and the air

The failure message appears when the device is being added.

conditioner or other problems. Try it again after a while.

• About 30 seconds after disconnecting power supply of

 

 

 

 

the air conditioner, plug in the air conditioner and then

 

 

try the setting again.

 

 

 

The control function

Check whether the Wi-Fi indicator

• Check whether the air conditioner is connected to the

of Samsung Smart

is turned on on the air conditioner

wired or wireless router correctly.

App does not work.

display.

 

 

 

 

English-12

EE SHP IB_DB68-06168A-00_EN.indd 12

2016/4/19 19:28:35

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Samsung AR12KSFSQWKNEE, AR09KSFSQWKNEE manual Troubleshooting, English-12

AR12KSFSQWKNEE, AR09KSFSQWKNEE specifications

The Samsung AR09KSFSQWKNEE and AR12KSFSQWKNEE are part of Samsung's advanced air conditioning lineup, known for their energy-efficient performance and cutting-edge technology. These models are designed to provide optimal cooling solutions for both residential and commercial spaces, offering outstanding comfort regardless of the outdoor conditions.

One of the key features of these units is their high energy efficiency, thanks to the Digital Inverter technology. This technology allows the air conditioner to maintain the desired temperature without frequently switching the compressor on and off, significantly reducing energy consumption. Both models are rated with a high Energy Efficiency Ratio (EER), meaning they can cool spaces effectively while keeping electricity bills in check.

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Another notable characteristic is the Smart Control feature, which allows users to manage the air conditioning system via their smartphones or tablets. This connectivity is facilitated through the SmartThings app, ensuring users can adjust settings remotely. The convenience of having control at their fingertips enhances user experience and promotes energy efficiency by allowing for pre-cooling settings before returning home.

The air purifying feature is also an important highlight of these models. Both come with a comprehensive filtration system designed to trap dust, allergens, and harmful particles, improving indoor air quality. The anti-bacterial coating on the filters ensures that they not only clean the air effectively but also remain hygienic over time.

Furthermore, the sleek and modern design of the AR09KSFSQWKNEE and AR12KSFSQWKNEE makes them suitable for a variety of interior décors. Their compact size allows for flexible installation options in various spaces, whether it be living rooms, bedrooms, or offices.

In summary, the Samsung AR09KSFSQWKNEE and AR12KSFSQWKNEE are exemplary models in the realm of air conditioning, combining energy efficiency, advanced technology, user-friendly features, and effective air purification to provide consumers with a comfortable and healthy indoor environment. Their innovative functionalities and contemporary design position them as preferred choices for those seeking reliable climate control solutions.