Solving Common Problems

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary call.

Problem	Explanation/Solution

The air conditioner does not	 Check if power is on and operate the air conditioner again.
operate at all.	 Check if the circuit breaker is switched off.
	 Check if Off Timer is set.

The temperature is not adjusted.	 Check if you selected the FAN mode.

The air conditioner does not operate	 Check if the air conditioner is cooling only model.
in the HEAT mode.	 Check if the remote control is for cooling only model.

ENGLISH

The cool(warm) air does not come out from the air conditioner.

Check if set temperature is higher(lower) than current temperature.

Check if you selected the FAN mode. Select the COOL, HEAT, AUTO or DRY mode.

Check if the air filter is blocked by dirt. Clean the air filter regularly.

Check if the there is cover on the outdoor unit or any obstacle. Remove the cover or obstacle.

Check if you installed the air conditioner under direct sunlight.

The window or door may be opened.

Check if you turn on the air conditioner just now. It takes about 3 minutes to cool or heat the room.

Check if the refrigerant pipe is too long.

The fan speed is not adjusted.	 In AUTO or DRY mode, the fan speed is selected automatically.

The remote controller does	 Check if the battery is discharged. Replace the battery.
not operate.	 Check if the remote controller sensor is blocked.
	 Check if the air conditioner is placed near strong light.

The wired remote controller	 Check if	/ is displayed on the wired remote controler.
does not operate.	Turn off the air conditioner and switch off the circuit breaker.
	Contact the service center.

The Timer is not set.	 Check if you pressed the		button after selecting time.

The air conditioner does not turn on	 Check if you set the wired remote controller for group control.
or off with the wired remote controller.

Odor is permeated in the	 Check if you use the air conditioner in smoky area or there is a smell.
room during operation	Ventilate the room or select the FAN mode for 1~2 hours.

The indoor unit indicator	 Press the	button to turn on the air conditioner again.
flashes.	Switch the circuit breaker off and switch on it again.

Strange sound is heard from	 The sound is heard when the refrigerant gas flow is changed depending
the air conditioner.	on the use of the air conditioner.

When you press the button, noise may be heard from the drain pump inside of the air conditioner.

When you press the button, noise may be heard that the air conditioner sense the airflow blade.

Water drops from the outdoor	 Water may form due to the difference of the temperature.
unit connection part.

E-15

KHEAV, KH(C)EAM, GH(C)EAM, MHFK, MH*FM** specifications

Samsung has engineered a range of audio-visual products that cater to various entertainment needs, including the AVMC4**, AVXC4**, SH***EAV*, AVMGH(C)**, MH***FM**, and MH***FK** series. These devices are designed to deliver exceptional sound quality, advanced features, and user-friendly interfaces that enhance the home entertainment experience.

The AVMC4** series stands out for its impressive audio performance and sleek design. It incorporates cutting-edge Dolby Atmos technology, which creates a three-dimensional sound environment, immersing users in their favorite movies and music. With Bluetooth connectivity, users can easily stream audio from their smartphones or tablets. The integration of voice assistant technology allows for seamless control through smart-home devices, enhancing the overall user experience.

The AVXC4** models offer versatile connectivity options, including HDMI ARC and optical inputs, catering to various home theater setups. These systems are equipped with high-definition sound processing, ensuring clarity and depth in audio playback. Additionally, the AVXC4** features multi-room audio capabilities, allowing users to enjoy synchronized sound across different rooms, fostering a cohesive listening environment.

Samsung's SH***EAV* series is particularly known for its compact design and impactful sound. Ideal for small to medium-sized spaces, these audio devices utilize Samsung's proprietary Sound Digital Amplification technology. This technology enhances sound output without sacrificing energy efficiency, making it an environmentally friendly choice. Users can also experience rich bass without compromising on audio range.

For those seeking a comprehensive home theater system, the AVMGH(C)** offers an all-in-one solution with a built-in media player and various streaming services integrated into the system. This model features 4K Ultra HD resolution, enhancing visual clarity alongside high-quality audio. Its smart features, including auto-calibration and customizable sound profiles, allow users to fine-tune their auditory experience based on their preferences.

The MH***FM** and MH***FK** series focus on portability and versatility, making them ideal for on-the-go users. These audio systems emphasize battery life and quality sound output. With robust Bluetooth capabilities, they can connect to devices effortlessly, providing high-fidelity audio whether at home or outdoors. These models are designed to withstand rigors of travel while ensuring that users don't compromise on sound quality.

Overall, Samsung’s AVMC4**, AVXC4**, SH***EAV*, AVMGH(C)**, MH***FM**, and MH***FK** series showcase the brand’s commitment to innovation in audio-visual technology. Each product offers unique features and capabilities tailored to enhance the entertainment experience, solidifying Samsung’s position as a leader in the audio-visual market.

Samsung GH(C)*EAM, AVMKH(C), AVMCH(C)** Solving Common Problems, Problem Explanation/Solution

Models: KHEAV KH(C)EAM GH(C)EAM MHFK MHFM SHEAV. AVMGH(C) THEAV* AVMC4 AVXCS AVXCM AVXC1 AVXC2 AVXC4 CH(C)***EAM* CH***EAV* CH(C)***EZM* AVMCH(C) AVMKH(C)