TROUBLESHOOTING
If a problem occurs during the printing process, follow the remedies outlined below. If the printer fails to function properly even after corrective action has been taken, contact the dealer from whom you purchased your PosterPrinter 3000.
Problem Description and Remedies
No. | Description | Remedy | Ref. |
1 The printer does not work even though | Check that the power cord has been plugged in properly. | P3 | |
| the power switch has been turned on. |
|
|
2Spots or lines appear on the printed poster.
1)If vertical lines appear on the poster.
2)If horizontal lines appear
on the poster.
3)If spots appear periodically on the poster.
4)If the left side of the printed image does not appear.
• Clean the platen glass in the scanner unit. | P33 |
• If vertical lines appear on the poster at the thermal head | P22 |
intervals, perform the 'Vertical line adjustment' in function |
|
mode. |
|
• Clean the thermal heads. | P32 |
(It is recommended that you clean the thermal heads when |
|
using Thermal Transfer Paper and HDP Paper after using |
|
Direct Thermal Paper. ) |
|
• If horizontal lines appear on the poster at roughly | P22 |
0.8inches/20mm intervals, perform the 'Horizontal line |
|
adjustment' in function mode. |
|
• Check to see if the surface of the platen rubber is clean. | P32 |
• Clean the surface of the platen rubber if needed. |
|
• The printer cover is not closed properly. | P12 |
Open the cover and reclose it firmly holding both ends. |
|
3 | The printed image is not aligned | • Check to ensure that the scanner cover and printer cover | P12 |
| properly. | are closed properly. | P15 |
|
| • Check to ensure that the paper roll has been installed properly. | P12 |
|
| • Clean the document feed rollers and/or paper feed rollers if | P32 |
|
| necessary. | P33 |
4 | The printed image does not appear | • Check to ensure that the paper roll has been installed | P12 |
| (blank output). | properly. |
|
|
| • Check to ensure that the original has been placed face | P15 |
|
| down in the document bay. |
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5Printed images or text are excessively thin or light.
9
• Set the contrast level to darker position. | P11 |
•If the images or text on the original are too light, change to a better copy of the original where possible.
• Check that the type of paper indicated on the message | P11 |
display matches the type actually being used. |
|
6The paper roll loaded is too tight or too loose in the brackets.
• Paper rolls may expand or shrink with changes in humidity P13 levels. Loosen the adjustment knob and move the left
paper bracket until the paper can be installed properly, or install a new paper roll.
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