Solving Common Problems

Before contacting the after-sales service,perform the following simple checks.

They may save you the time and expense of an unnecessary service call.

Problem

 

Explanation/Solution

 

 

 

 

 

 

The air conditioner does not

Check that the circuit breaker used for the air conditioner has not

operate at all

 

been triggered.

 

 

 

 

Check that the power cable is plugged into a wall socket and the

 

 

 

 

socket is switched on, if necessary.

 

 

 

 

Check that the operating mode indicator (COOL or FAN) on the unit is

 

 

 

 

lit up; if necessary press (On/Off) button on the remote control or

 

 

 

 

unit.

 

 

 

 

 

 

 

The air conditioner does not

Check that there are no obstacles between you and the unit.

operate with the remote control

Replace the remote control batteries if necessary.

 

 

 

 

 

 

 

 

Check that you are close enough to the unit (seven metres/yards

 

 

 

 

or less).

 

 

 

 

 

 

 

No beep is heard when you press

Check that you are pointing the remote control at the remote

 

 

(On/Off) on the remote control

control sensor on the unit.

 

 

 

 

 

 

 

Replace the remote control batteries if necessary.

 

 

 

 

 

 

The air conditioner does not cool

Check that the correct operating mode has been selected COOL..

 

 

 

 

The room temperature may be too low.

 

 

 

 

Dust may be blocking the air filter; refer to page 16 for

 

 

 

 

cleaning instructions.

 

 

 

 

Check that there is no obstacle blocking the air flow into or out of

 

 

 

 

the unit.

 

 

 

 

 

 

 

The air flow direction does not

Check that the air conditioner has been switched on; if necessary,

change when you press the

 

 

press

 

 

(On/Off) button on the remote control or unit.

 

 

 

or

on the unit button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The timer is not correctly triggered

Check that the timer has been programmed correctly;

 

 

 

 

see page 12~13.

 

 

 

 

 

 

Odour is permeated in the

Air the room.

room during air conditioning

 

 

 

 

 

 

 

 

 

 

 

 

E-17

DB98-26004A.indd 17

2006-12-5 16:37:41

Page 17
Image 17
Samsung AW10PK Series, AW12PK Series, AW12PH Series, AW10PH Series Solving Common Problems, Problem Explanation/Solution