5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

(Connected using the DVI cable)

 

If the message appears on the screen even if the cable is

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

1. This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

turned on.

 

2. This occurs when two monitors are connected,

 

<MagicReturn> is <On> and Magictune is running. In this

 

case, characters on the Magictune OSD may appear

 

corrupted. To run the Magictune, the <MagicReturn> must

 

be set to <Off>. Please restart your PC, set the

 

<MagicReturn> to <Off> and run the Magictune.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the <OSD Adjustment Lock> function is set to Off.

The color is weird / The picture is displayed in black and white

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

5-2

Troubleshooting

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Samsung B1940WX, B2240W, B2240X, B1940R Before Requesting Service, Blank screen appears / I cannot turn the product on

B2240EW, B1940EW, B1740RX, B1740R, B1940W specifications

Samsung's B1940 series of monitors, including the B1940M, B1940R, B1940W, B1940RX, and B1940MX, reflects the company's commitment to delivering top-tier display technology to meet various consumer needs. The B1940 series is designed for productivity, comfort, and efficiency, making it a valuable addition to both home and office settings.

One of the standout features of the B1940 series is its 19-inch screen size, which strikes a balance between compactness and usability. The monitors provide a crisp and vibrant display with a resolution of 1280 x 1024, ideal for a multitude of tasks ranging from document editing to graphic design. The screens incorporate advanced LED backlight technology, enhancing brightness while reducing power consumption, making them environmentally friendly options.

The B1940 monitors are equipped with a fast response time, typically around 5 milliseconds, which ensures that users experience smooth motion during fast-paced video playback and gaming scenarios. The wide viewing angles, often reaching up to 170 degrees, allow for comfortable viewing from various positions, making them suitable for collaborative work or presentations.

Another key characteristic of the B1940 series is its ergonomic design. Many models feature adjustable stands, allowing users to tilt the monitor for optimum viewing angles, thus reducing neck strain during long hours of use. This focus on ergonomics is complemented by a flicker-free technology that minimizes eye strain, promoting long-lasting comfort during extended work sessions.

Connectivity options are robust across the B1940 line, with multiple input ports, including VGA and DVI, ensuring compatibility with a wide range of devices. This versatility allows users to easily connect to computers, laptops, or even gaming consoles, making the monitors flexible solutions for various environments.

In terms of aesthetics, the B1940 series sports a sleek and modern design, with thin bezels and a minimalist stand that complements any workspace. The monitors typically come with energy-efficient certifications, providing consumers with peace of mind regarding their energy consumption.

With a focus on reliability, performance, and user comfort, the Samsung B1940 series of monitors exemplifies the company's dedication to creating technology that enhances the digital experience, catering to both casual users and professionals alike.