Samsung BD-C5300/XEF Forgot password, Settings Don’t use this unless absolutely necessary, Again

Appendix

PROBLEM		SOLUTION
Forgot password	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings including the password will revert to the factory
	settings.
	Don’t use this unless absolutely necessary.
	• When the factory default settings are restored, all the user data stored in
	the BD data will be deleted.
If you experience other problems.	• Go to the contents and find the section of the user manual that contains the
	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service centre.
The picture is noisy or distorted	• Make sure that the disc is not dirty or scratched.
	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
	resolution.
Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).
BD-LIVE
I cannot connect to the BD-LIVE server.	• Check whether the network connection is successful or not by using
	Network Test menu. (See page 39)
	• Check whether the USB memory device is connected with product
	or not.
	• The memory device must have at least 1GB of free space to accommodate
	the BD-LIVE service.
	You can check the available size in BD Data Management. (See page 35)
	• Please check whether the BD-LIVE Internet Connection menu is set to
	Allow(All).
	• If all above fails, contact the contents provider or update the latest
	firmware.
When using the BD-LIVE service, an error	• The memory device must have at least 1GB of free space to accommodate
occurs.	the BD-LIVE service.
	You can check the available size in BD Data Management. (See page 35)

✎NOTE

▪ When the factory default settings are restored, all the user data stored in the BD data will be deleted.

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