PROBLEM |
| SOLUTION |
|
|
|
| Forgot password | • Press the STOP ( | ) button (on front panel) for more than 5 seconds with |
| no disc inside. All settings including the password will revert to the factory | |
| settings. |
|
| Don’t use this unless absolutely necessary. | |
•When the factory default settings are restored, all the user data stored in the BD data will be deleted.
| If you experience other problems. | • Go to the contents and find the section of the user manual that contains the |
| explanations regarding the current problem, and follow the procedure once |
| again. |
| • If the problem still cannot be solved, please contact your nearest Samsung |
| authorized service centre. |
|
|
| The picture is noisy or distorted | • Make sure that the disc is not dirty or scratched. |
| • Clean the disc. |
|
|
| No HDMI output. | • Check the connection between the TV and the HDMI jack of the product. |
| • Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input |
| resolution. |
|
|
| Abnormal HDMI output screen. | • If random noise appears on the screen, it means that TV does not support |
| HDCP |
|
|
| PC Share Manager function |
|
I can see folders shared through the PC | • Since it shows only files corresponding to the Image, Music, and Movie |
Share Manager, but I cannot see the files. | categories, files that do not correspond to these categories may not be |
| displayed. |
|
|
| AllShare function |
|
| Video is played intermittently. | • Check if the network is stable. |
| • Check if the network cable is properly connected and if the network is not |
| overloaded. |
| • Wireless connection between the server and the product is unstable. |
| Check the connection. |
|
|
AllShare connection between TV and PC is | • IP address under the same subnetwork should be unique, otherwise IP |
| unstable. | collision can results in such a phenomenon. |
| • Check if you have a firewall enabled. |
| If so, disable the firewall function. |
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