Samsung BD-ES5000/EN, BD-ES5000/XE manual Repairs

PROBLEM	SOLUTION
Forgot password	• Press the STOP ( @) button (on front panel) for more than 5 seconds with
	no disc inside. All settings including the password will revert to the factory
	settings.
	Don’t use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data is
	deleted.
If you experience other	• Go to the contents and find the section of the user manual that contains the
problems.	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorised service center.
The picture is noisy or	• Make sure that the disc is not dirty or scratched.
distorted	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the player.
	• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
	resolution.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not support
screen.	HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared	• AllShare shows only files corresponding to the Image, Music, and Movie
through AllShare, but I	categories. Files that do not correspond to these categories may not be
cannot see the files.	displayed.
Video is played	• Check if the network is stable.
intermittently.	• Check if the network cable is properly connected and if the network is not
	overloaded.
AllShare connection	• The IP address under the same subnetwork should be unique. If they are not,
between Player and PC is	IP interference can cause this phenomenon.
unstable.	• Check if you have a firewall enabled.
	If so, disable the firewall function.

PROBLEM		SOLUTION
BD-LIVE
I cannot connect to the BD-	•	Check whether the network connection is successful or not by using the
LIVE server.		Network Status menu.
	• Check whether the USB memory device is connected to the player.
	•	The memory device must have at least 1GB of free space to accommodate
		the BD-LIVE service.
		You can check the available size in BD Data Management.
	• Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
	• If all above fails, contact the contents provider or update the player to the
		latest firmware.
When using the BD-LIVE	•	The memory device must have at least 1GB of free space to accommodate
service, an error occurs.		the BD-LIVE service.
		You can check the available size in BD Data Management.

✎NOTE

▪▪ When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your player, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair center and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player.

We recommend you read this manually thoroughly, search for a solution on line at www. samsung.com, or contact Samsung Customer Care before seeking to repair your player.

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