Issues | Solutions and Explanations |
Others |
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The cable/set top box remote control | • Program the Cable/Sat remote control to operate the TV. Refer to the Cable/Sat user manual |
does not turn the TV on or off, or adjust | for SAMSUNG TV code. |
the volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV and adjust the external device’s output resolution |
appears. | accordingly. Refer to resolution settings in this manual. |
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Caption on TV menu is greyed out. | • Caption can not be selected in the TV menu when connected via HDMI or Component. |
| • Caption must be activated on the external device. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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TV Signal Information is unavailable in | • This function is only available with digital channels from an Antenna / RF/Coax connection. |
the Self Diagnosis Test menu. | (P. 21) |
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TV is tilted to the right or left side. | • Remove the stand base from the TV and reassemble. |
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The Channel menu is grey out | • Channel menu is only available when the TV source is selected (Antenna or Cable). |
(unavailable). |
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Your settings are lost after 30 minutes | • If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. |
or every time the TV is turned off. | Please change from Store Demo mode to Home Use mode in the Plug & Play procedure. |
| Press the SOURCE button to select TV mode, go to MENU → Setup → Plug & Play → |
| ENTERE. |
You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the |
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| cables are flexible enough for long term use. mounting the TV to the wall, we recommend using |
| cables with 90 degree connectors. |
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The PIP menu is not available. | • PIP functionality is only available when you are using a HDMI, PC or components source. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the |
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TV. |
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POP (TV’s internal banner ad) appears | • Select Home Use under Plug & Play mode. |
on the screen. | For details, refer to Plug & Play (Initial Setup). (P. 7) |
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✎✎This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
¦¦ Storage and Maintenance
05 Other Information
Do not spray water or a cleaning agent directly onto the product. Any liquid that goes into the product may cause a failure, fire, or electric shock.
Clean the product with a soft cloth dapped in a small amount of water.
