What should I do if the display is illuminated?

Check for the following:

•The control panel is partially covered by a damp cloth or liquid. To reset, press the “On/Off” control sensor.

What should I do if the display is illuminated?

Check for the following:

•The hob is overheated because of abnormal operation.

•After hob is cooled down, press the “On/Off” control sensor for resetting.

What should I do if the display is illuminated?

Check for the following:

•Cookware is unsuitable or too small or no cookware has been placed on the cooking zone

•If you use suitable cookware, displayed message will automatically disapear.

If you request a service call because of an error made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

Service

Before calling for assistance or service, please check the section “Troubleshooting.” If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

•What form does the problem take?

•Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

•Model description

•S/N code (10 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

•if you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting”.

•if the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

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Samsung CTN364E004/XEO manual Service, Is it a technical fault?
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CTN364E004/XEO specifications

The Samsung CTN364E004/XEO is a state-of-the-art built-in electric oven that perfectly blends functionality with modern design. This versatile kitchen appliance is engineered to meet the needs of both amateur cooks and professional chefs, offering a range of features and technologies to enhance culinary experiences.

With a generous capacity of 73 liters, the CTN364E004/XEO allows you to cook multiple dishes simultaneously, making it an excellent choice for families or anyone who loves to entertain. The oven’s sleek design is complemented by a stylish black finish and a glass door that adds a contemporary touch to any kitchen décor.

One of the standout features of this electric oven is its multifunctional cooking settings, which include a variety of heating methods such as conventional cooking, fan cooking, grilling, and even special modes like pizza and defrosting. This versatility means you can experiment with different recipes and techniques without being limited by the appliance's capabilities. The fan-assisted cooking function ensures even distribution of heat, resulting in perfectly baked goods and evenly cooked meals.

The CTN364E004/XEO also incorporates advanced technologies to improve user experience and efficiency. The oven is equipped with a digital display and intuitive controls, allowing for easy navigation through the various cooking modes and time settings. Additionally, the self-cleaning function significantly reduces the time and effort involved in maintaining the oven, utilizing high temperatures to burn off food residues.

Safety is another key characteristic of the CTN364E004/XEO. It features a cool-touch door that minimizes the risk of burns during operation, making it suitable for families with children. The appliance also includes a timer function that alerts users when cooking is complete, preventing overcooking or burning of food.

Energy efficiency is a significant consideration in modern appliances, and the CTN364E004/XEO meets high standards in this area. Its design ensures energy-efficient operation without compromising performance, contributing to lower electricity bills.

In summary, the Samsung CTN364E004/XEO is an exceptional built-in electric oven that combines spacious capacity, versatile cooking options, user-friendly technology, and top-notch safety features. It stands as a reliable companion in the kitchen for those looking to elevate their cooking adventures while enjoying the benefits of contemporary design and efficiency.
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