Samsung DMS790BUB/XEE manual Troubleshooting, Summary of the faults, Before calling for service

troubleshooting

Summary of the faults

S LEBHOOTING

d01	Water supply fault (tap)
d02	Draining fault
d03	Heating fault
d04	Temperature fault
d05	Fault – motor under load
d06	Fault - motor overload

d07	Overflow / anti-leak fault
d08	Sprinkling distribution fault
d11	Pressure sensor fault
d12	Filling fault (water inlet detection system)
d13	Overheating fault
	Installation fault : (incorrect drainage
d14	Connection or inadequate flow rate and
	tap).

07TROU

If one of the above faults occurs and you need to call a repair man, remember to tell him the message displayed (d01, d02..) as this information will help him.

Before calling for service

Problem		Possible Causes	What to do?
The door falls	•	Door springs not tensioned	• Tighten the two tensioning screws
heavily when opened		enough to compensate for the	accessible in the bottom section
(integratable model)		weight of the panel.	above the front feet.
	• Door springs tensioned too much.		• Loosen the two tensioning screws
The door does not stay			accessible in the bottom section
horizontal when open			above the front feet.
or returns too quickly	•	No wooden panel.	• Fit a temporary wooden panel
(integratable model)			on the appliance and adjust the
			springs.
The door catches when	•	Appliance not stable.	• Adjust the feet.
	•	Door not centred on the tub.	• Re-centre by adjusting the rear
closing
			feet.
The upper basket does	•	Poor manipulation (the basket is	• Act more progressively (see
not stay in the high		being pulled upwards too quickly).	instructions), one side and then
position			the other.
Small leak around or	•	Leak from the tap.	• Check that a seal is fitted and
under the appliance			retighten the nut.
(move the appliance to	•	Leak from the appliance. (Cf. table	• Close the water tap and call a
locate the leak)		fault d07).	technician.
	• Appliance not stable or not level.		• Adjust the feet.
Small leak at the door
	• Door not centred on the tub.		• Re-centre by adjusting the rear
			feet.

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