Samsung DVD-H1080R/XEL, DVD-F1080W/XEL, DVD-H1080W/XEL, DVD-H1080/XEL Troubleshooting, Reference

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Troubleshooting

Before requesting service (troubleshooting), please check the following.

	Problem				Action	Page
		•	Check the batteries in the remote control.They may need replacing.
No operations can be		•	Operate the remote control at a distance of no more than 20 feet.
performed with the		•	Remove batteries and hold down one or more buttons for several			P3
remote control.			minutes to drain the microprocessor inside the remote control to reset
			it. Reinstall batteries and try to operate the remote control again.
Disc does not play.		•	Ensure that the disc is installed with the label side facing up.			P5
		• Check the region number of the DVD.
		•	The features or action cannot be completed at this time because:
		1. The DVD’s software restricts it.
The	icon appears	2. The DVD’s software doesn’t support the feature (e.g., angles).
on screen.		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of
			range.
Disc Menu doesn’t		•	Check if the disc has a Menu
appear
Play mode differs		•	Some of the functions selected in the Setup Menu may not work
from the Setup Menu						P27~33
			properly	if the disc is not encoded with the corresponding function.
selection.
The screen ratio		Ŗ6JG5ETGGP4CVKQKUſZGFQP[QWT&8&U				P29~30
cannot be changed.
No audio.		•	Make sure you have selected the correct Digital Output in the Audio			P28~29
			Options Menu.
The screen is blocked		•	Press the		button (on the front panel) for more than 5 seconds with no disc	P15
			inside. All settings will revert to the factory settings
Forgot password		•	Press the		button (on the panel) for more than 5 seconds with no disc inside.
			All settings including the password will revert to the factory settings. Don't use			P30~31
			this unless absolutely necessary.
		Ŗ)QVQVJGEQPVGPVUCPFſPFVJGUGEVKQPQHVJGKPUVTWEVKQPDQQMVJCV
+H[QWGZRGTKGPEGQVJGT		EQPVCKPUVJGGZRNCPCVKQPUTGICTFKPIVJGEWTTGPVRTQDNGOCPFHQNNQYVJG
			procedure once again.
problems.
		•	If the problem still cannot be solved, please contact your nearest
			authorized service center.
The picture is noisy or		•	Make sure that the disc is not dirty or scratched.			P2
distorted		•	Clean the disc.
		•	Check the Video output is HDMI enabled.
No HDMI output.		• Check the connection between the TV and the HDMI jack of DVD player.				P11~12
		•	See if the TV supports this 480p/576p/720p/1080i/1080p DVD player
Abnormal HDMI output		•	If snow noise appears on the screen, it means that TV does not support			P11~12
screen.			HDCP (High-bandwidth Digital Content Protection).
		•	Check your TV system setup correctly.
HDMI output Jitter		•	The screen Jitter phenomenon may occur when frame rate is converted			P32~33
		HTQO*\VQ*\HQT2KR*&/+ *KIJ&GſPKVKQP/WNVKOG
			dia Interface) Output.
		•	Please refer to the user’s manual of your TV.

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