Troubleshooting

Before requesting service (troubleshooting), please check the following.

Problem

 

Action

Page

 

Check the batteries in the remote control.

 

 

No operations can be

 

They may need replacing.

 

 

Operate the remote control at a distance of no more than 20 feet.

P3

performed with the

Remove batteries and hold down one or more buttons for several minutes to drain

 

 

remote control.

 

the microprocessor inside the remote control to reset it. Reinstall batteries and try

 

 

 

 

to operate the remote control again.

 

 

 

 

 

 

 

Disc does not play.

Ensure that the disc is installed with the label side facing up.

P5

Check the region number of the DVD.

 

 

 

 

 

 

 

 

• 5.1 channel sound is reproduced only when the following conditions are met. :

 

 

5.1 channel sound is

 

1) The DVD player is connected with the proper Amplifier

P14-15

 

2) The disc is recorded with 5.1 channel sound.

 

 

 

not being reproduced.

Check whether the disc being played has the “5.1 ch” mark on the outside.

 

 

 

 

 

 

Check if your audio system is connected and working properly.

P27~28

 

In a SETUP Menu, is the Audio Output set to Bitstream?

 

 

 

 

The features or action cannot be completed at this time because:

 

 

The

icon appears

1.

The DVD’s software restricts it.

2.

The DVD’s software doesn’t support the feature (e.g., angles).

on screen.

 

 

3.The feature is not available at the moment.

4.You’ve requested a title or chapter number or search time that is out of range.

Disc Menu doesn’t appear.

Check if the disc has a Menu.

 

Play mode differs from the

Some of the functions selected in the Setup Menu may not work properly if the

P26~30

Setup Menu selection.

 

disc is not encoded with the corresponding function.

 

 

 

 

 

 

 

 

 

 

The screen ratio

The Screen Ratio is fixed on your DVDs.

P28~29

cannot be changed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No audio.

Make sure you have selected the correct Digital Output in the Audio Options

P27~28

 

 

Menu.

 

 

The screen is blocked

Press the

 

 

 

button (in front panel) for more than 5 seconds under no disc

P16

 

 

 

inside. All settings will revert to the factory settings.

 

 

 

 

 

 

 

 

Forgot password

Press the

 

 

 

button (in front panel) for more than 5 seconds

 

 

 

 

 

 

 

 

under no disc inside. All settings including the password will revert to the factory

P30

 

 

settings. Don't use this unless absolutely necessary.

 

 

 

 

 

If you experience

Go to the contents and find the section of the instruction book that contains the

 

 

explanations regarding the current problem, and follow the procedure once again.

 

other problems.

 

 

If the problem still cannot be solved, please contact your nearest authorized ser-

 

 

 

 

 

vice center.

 

 

 

 

 

 

The picture is noisy or

Make sure that the disc is not dirty or scratched.

P2

distorted

Clean the disc.

 

No HDMI output.

Check the Video output is HDMI enabled.

P13~14

 

Check the connection between the TV and the HDMI jack of DVD player.

 

 

 

See if the TV supports this 480p/576p/720p/768p/1080i DVD player.

 

Abnormal HDMI output

If snow noise appears on the screen, it means that TV does not support HDCP

P13~14

screen.

 

(High-bandwidth Digital Content Protection).

 

HDMI output Jitter

Check your TV system setup correctly.

 

 

The screen Jitter phenomenon may occur when frame rate is converted from

P29

 

 

50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface) Output.

 

Please refer to the user’s manual of your TV.

 

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Samsung DVD-HD860 manual Troubleshooting, Problem Action