Samsung DVD-V9500 Troubleshooting, Identifying DVD Problems, Action, Icon appears on screen

R E F E R E N C E

Troubleshooting

Before contacting a Samsung authorized service center, perform the following simple checks. If you are unable to solve the problem after reading the above instructions, note:

-The model and serial number on the rear of your DVD-VCR

-The warranty information

-A clear description of the problem

Then contact your nearest SAMSUNG service center.

Identifying DVD Problems

Problem Action

Page

No operations can be performed with the remote control.

•Check the batteries in the remote control. They may need replacing.

•Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

P3

Disc does not play.

5.1channel sound is not being reproduced.

•Ensure that the disc is installed with the label side facing up.

•Check the region number of the DVD.

•5.1 channel sound is reproduced only when the following conditions are met.:

1)The DVD-VCR is connected with the proper Amplifier

2)The disc is recorded with 5.1 channel sound.

•Check whether the disc being played has the “5.1 ch” mark on the outside.

•Check if your audio system is connected and working properly.

•In a DVD Setup Menu, is the Audio Output set to Bitstream?

P7

P20

The icon appears on screen.

Disc Menu doesn’t appear.

Play mode differs from the Setup Menu selection.

The screen ratio cannot be changed.

No audio.

•The features or action cannot be completed at this time because: 1. The DVD’s software restricts it.

2. The DVD’s software doesn’t support the feature (e.g., angles).

3. The feature is not available at the moment.

4. You’ve requested a title or chapter number or search time that is out of range.

•Check if the disc has a Menu.

•Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.

•The Screen Ratio is fixed on your DVDs.

•Make sure you have selected the correct Digital Output in the Audio Options Menu.

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P41~42

P57~58

ENG-84