Before contacting a service center

Situation

Suggested remedies

 

• Make sure that the USB cable is

Your computer does

connected correctly.

• Make sure that your camera is switched

not recognize your

on.

camera

• Make sure that you are using a supported

 

 

operating system.

 

 

Your computer

The file transmission may be interrupted by

disconnects the

static electricity. Disconnect the USB cable

camera while

and connect it again.

transferring files

 

 

 

 

Videos may not play on some video player

 

programs. To play video files captured

Your computer cannot

with your camera, use the Multimedia

play videos

Viewer program that you can install with

 

the iLauncher program on your computer.

 

(p. 117)

 

• End iLauncher and restart the program.

 

• Depending on your computer's

 

specifications and environment, the

 

program may not launch automatically. In

iLauncher is not

this case, click Start ￿ All Programs ￿

functioning properly

Samsung ￿ iLauncher ￿ Samsung

 

iLauncher on your Windows OS

 

computer. Or, click Applications ￿

 

Samsung ￿ iLauncher on your Mac

 

OS computer.

Situation

Suggested remedies

Your TV or computer

SDXC memory cards use the exFAT file

cannot display photos

system. Ensure that the external device is

and videos that are

compatible with the exFAT file system before

stored on an SDXC

connecting the camera to the device.

memory card

 

 

 

 

SDXC memory cards use the exFAT file

Your computer does

system. To use SDXC memory cards on

not recognize an SDXC

a Windows XP computer, download and

memory card

update the exFAT file system driver from the

 

Microsoft website.

 

 

Cannot set the DPOF

You cannot set the DPOF for RAW files.

for RAW files

 

Cannot lock the

You cannot lock the exposure value in some

exposure value by

shooting modes.

pressing [L]

 

External flash or

Ensure that the external device is properly

microphone does not

mounted and turned on.

work

 

Appendixes 172