Samsung EC-ST500ZBPRAU manual Before contacting a service centre, Situation, Suggested remedies

Before contacting a service centre

Situation

The camera screen works poorly

Suggested remedies

If you use your camera at very low temperatures, it may cause the camera screen to malfunction or discolour.

For better performance of your camera screen, use your camera in moderate temperatures.

Situation	Suggested remedies
	t Your photo is overexposed. Adjust the
The photo is too bright	exposure value. (p. 54)
	t Turn off the flash. (p. 45)
	Your photo is underexposed.
The photo is too dark	t Adjust the exposure value. (p. 54)
	t Turn on the flash. (p. 45)

The memory card has	The memory card has not been reset.
an error	Format the card. (p. 91)
	If you change the name of a file, your
	camera may not play the file (the name of
Cannot play back files	the file should meet the DCF standard). If
	you encounter this situation, play back files
	on your computer.
	t Make sure that the focus option you set
	is suitable for close-up shots. (p. 47)
The photo is blurry	t Make sure that the subject is within
	range of the flash. (p. 102)
	t Make sure that the lens is clean. If not,
	clean the lens. (p. 95)
The colours in the	An incorrect white balance can create
	unrealistic colour. Select the proper white
photo do not match the
	balance option to suit the light source.
actual scene
	(p. 57)

	t Adjust the ISO speed. (p. 46)
	t Make sure that the camera is correctly
The TV does not	connected to the external monitor with
	the A/V cable.
display your photos
	t Make sure that your memory card
	contains photos.
	t Make sure that the USB cable is
Your computer does	connected correctly.
	t Make sure that your camera is switched
not recognise your
	on.
camera
	t Make sure that you are using a
	supported operating system.
Your computer	The file transmission may be interrupted by
disconnects the camera	static electricity. Disconnect the USB cable
while transferring files	and connect it again.

Appendixes 100