Before contacting a service center

Situation

Suggested remedies

Make sure that the camera is correctly

The TV does not display your connected to the TV with the A/V cable.

photos

• Make sure that your memory card contains

 

photos.

 

 

 

• Make sure that the USB cable is connected

Your computer does not

correctly.

• Make sure that your camera is switched on.

recognize your camera

• Make sure that you are using a supported

 

 

operating system.

 

 

Your computer disconnects

The file transmission may be interrupted by static

the camera while transferring

electricity. Disconnect the USB cable and connect

files

it again.

 

 

 

Videos may not play on some video player

Your computer cannot play

programs. To play video files captured with your

camera, use the Multimedia Viewer program that

videos

you can install with the i-Launcher program on

 

 

your computer.

Situation

Suggested remedies

 

• End i-Launcher and restart the program.

 

• Make sure that i-Launcheris set to On in the

 

settings menu. (p. 124)

 

• Depending on your computer's specifications

 

and environment, the program may not launch

i-Launcher is not functioning

automatically. In this case, click Start

All Programs Samsung i-Launcher

properly

Samsung i-Launcher on your Windows

 

 

computer. (For Windows 8, open Start screen,

 

and then select All apps Samsung

 

i-Launcher.) Or, click Applications

 

Samsung i-Launcher on your Mac OS

 

computer.

Your TV or computer

microSDXC memory cards use the exFAT file

cannot display photos and

system. Ensure that the external device is

videos that are stored on a

compatible with the exFAT file system before

microSDXC memory card.

connecting the camera to the device.

 

 

 

microSDXC memory cards use the exFAT file

Your computer does not

system. To use microSDXC memory cards on a

recognize a microSDXC

Windows XP computer, download and update

memory card.

the exFAT file system driver from the Microsoft

 

website.

Appendixes 141