Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.

Situation	Suggested remedies
	t Make sure that the battery is inserted.
Cannot turn on the	t Make sure that the battery is inserted
camera	correctly.
	t Charge the battery.

	t Charge the battery.
	t Your camera may be in Power save
The power turns off	mode. (p. 91)
suddenly	t The camera may turn off to prevent the
	memory card from being damaged due
	to an impact. Turn on your camera again.

	t The battery may lose power more quickly
	in low temperatures (below 0° C). Keep
	the battery warm by putting it into your
	pocket.
The camera is losing	t Using the ﬂash or recording videos
battery power quickly	depletes the battery quickly. Recharge
	if needed.
	t Batteries are consumable parts that must
	be replaced over time. Get a new battery
	if the battery life is diminishing quickly.

	Situation	Suggested remedies
		t There is no space on the memory card.
		Delete unnecessary ﬁles or insert a new
		card.
		t Format the memory card. (p. 91)
		t The memory card is defective. Get a
	Cannot take photos	new memory card.
		t Make sure that the camera is switched
		on.
		t Charge the battery.
		t Make sure that the battery is inserted
		correctly.

	The camera freezes	Remove the battery and insert it again.

		t The ﬂash option may be set to Off.
	The ﬂash does not work	(p. 45)
	The ﬂash does not work	t You cannot use the ﬂash in the d, v,
		or some s modes.

	The ﬂash ﬁres	The ﬂash may ﬁre due to static electricity.
	unexpectedly	This is not a malfunction of the camera.

	The date and time are	Set the date and time in the display settings
	incorrect	menu.

	The touch screen or	Remove the battery and insert it again.
	buttons do not work	Remove the battery and insert it again.
	buttons do not work

Appendixes 99

ECTL220ZBPUUS specifications

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Samsung ECTL220ZBPUUS user manual Before contacting a service center, Situation Suggested remedies

Models: ECTL220ZBPUUS

Before contacting a service center

Situation

Suggested remedies

The power turns off

mode. (p. 91)

suddenly

if needed.

unexpectedly

ECTL220ZBPUUS specifications