Samsung EV-NX2000BQWDE, EV-NX2000BFWGR, EV-NX2000BFWDE, EV-NX2000BABDE, EV-NX2000BSBDE manual 182

Appendix > Before contacting a service center

Situation	Suggested remedies
	•	Turn off your camera, and then turn it on again.
The memory card has	•	Remove your memory card, and then insert it
	•	again.
an error		Format your memory card.
	See "Cautions when using memory cards" for
	more details. (p. 176)
Your computer does	microSDXC memory cards use the exFAT file
	system. To use microSDXC memory cards on a
not recognize a
	Windows XP computer, download and update
microSDXC memory
	the exFAT file system driver from the Microsoft
card
	website.
Your TV or computer	microSDXC memory cards use the exFAT file
cannot display photos
	system. Ensure that the external device is
and videos that are
	compatible with the exFAT file system before
stored on a microSDXC
	connecting the camera to the device.
memory card
	If you change the name of a file, your camera may
Cannot display files	not play the file (the name of the file should meet
	the DCF standard). If you encounter this situation,
	display files on your computer.

Situation	Suggested remedies
	•	Ensure that the focus option you set is suitable
	•	for the kind of shot you are capturing.
The photo is blurry		Use a tripod to prevent your camera from
		shaking.
	•
		Ensure that the lens is clean. If not, clean the
		lens. (p. 170)
The colors in the	An incorrect White Balance can create unrealistic
photo do not match	color. Select the proper White Balance option to
the actual scene	suit the light source. (p. 77)
	Your photo is overexposed or underexposed.
The photo is too	•	Adjust the aperture value or the shutter speed.
	• Adjust the ISO sensitivity. (p. 76)
bright or too dark.
	•	Turn off or on the flash. (p. 101)
	•	Adjust the exposure value. (p. 104)
	This camera can have minute distortion when
Photos are distorted	using a wide-angle lens that enables shooting
	with a wide angle of view. This is normal, and
	does not cause malfunction.
Playback screen does	•	Ensure that HDMI cable is properly connected
not appear on the	•	to the external monitor.
connected external		Ensure that the memory card is properly
device		recorded.

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