User’s Manual

Troubleshooting

Check List

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

Symptom

Check List

Solutions

 

 

 

No images on the

Is the power cord connected properly?

Check the power cord connection and

 

supply.

screen. I cannot turn

 

 

Can you see "No Connection, Check

Check the signal cable connection.

on the monitor.

 

Signal Cable" on the screen?

 

 

If the power is on, reboot the computer

If the initial screen (the login screen)

 

to see the initial screen(the login

appears, boot the computer in the

 

screen), which can be seen.

applicable mode (the safe mode for

 

 

Windows 98/95) and then change the

 

 

frequency of the video card.

 

 

(Refer to the Preset Display Modes)

 

 

Note: If the initial screen (the login

 

 

screen) does not appear, contact a

 

 

service center or your dealer.

 

 

 

 

Can you see "Video mode not

You can see this message when the

 

supported" on the screen?

signal from the video card exceeds the

 

 

maximum resolution and frequency that

 

 

the monitor can properly handle.

 

 

Adjust the maximum resolution and

 

 

frequency that the monitor can properly

 

 

handle.

 

 

 

 

There is no image on the screen. Is

The monitor is in PowerSaver mode.

 

the power indicator on the monitor

Press a key on the keyboard or move

 

blinking at 1 second intervals?

 

 

the mouse to activate the monitor and

 

 

restore the image on the screen.

 

 

 

I cannot see the On

Have you locked the On Screen

Unlock the OSD by pressing the MENU

Display (OSD) Menu to prevent

button for at least 5 seconds.

Screen Display.

changes?