Troubleshooting
110
Troubleshooting

When you turn on your device or while you are

using the device, it prompts you to enter one of

the following codes:

Code Try this to solve the problem:
Password
When the device lock feature is enabled,
you must enter the password you set for
the device.
PIN
When using the device for the rst time or
when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM
card. You can disable this feature by using
the PIN lock menu.
Code Try this to solve the problem:
PUK
Your SIM card is blocked, usually as a result
of entering your PIN incorrectly several
times. You must enter the PUK supplied by
your service provider.
PIN2
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
with the SIM card. For details, contact your
service provider.

Your device displays "Service unavailable" or

"Network error"

When you are in areas with weak signals or poor •
reception, you may lose reception. Move to another area
and try again.
You cannot access some options without a subscription. •
Contact your service provider for more details.