troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:

CodeTry this to solve the problem:
Password

When the phone lock feature is enabled,

you must enter the password you set for

 

the phone.

 

When using the phone for the first time or

PIN

when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM

 

cards. You can disable this feature by

 

using the PIN lock menu.

 

 

Code

Try this to solve the problem:

 

Your SIM cards are blocked, usually as a

PUKresult of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM cards. For details, contact

 

 

your service provider.

 

 

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