Calls are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.
Outgoing calls are not connected
•Ensure that you have pressed the Dial key.
•Ensure that you have accessed the right cellular network.
•Ensure that you have not set call barring for the phone number you are dialing.
Incoming calls are not connected
•Ensure that your device is turned on.
•Ensure that you have accessed the right cellular network.
•Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
•Ensure that you are not covering the
•Ensure that the microphone is close to your mouth.
•If using a headset, ensure that it is properly connected.
Audio quality is poor
•Ensure that you are not blocking the device's internal antenna.
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
When dialing from contacts, the call is not connected
•Ensure that the correct number is stored in the contact list.
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Troubleshooting 93
