Troubleshooting
Your device displays "Service unavailable" or "Network error"
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
•You cannot access some options without a subscription. Contact your service provider for more details.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not responding properly, try the following:
•Remove any protective covers from the touch screen. Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.
•Ensure that your hands are clean and dry when tapping the touch screen.
•Restart your device to clear any temporary software bugs.
•Ensure that your device software is upgraded to the latest version.
•If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your device is still responsive but a program is frozen, close the program using the task manager. If your device is frozen and unresponsive, press and hold [
] for
If this does not solve the problem, perform a factory data reset. In Menu mode, select Settings → Privacy → Factory data reset → Reset device →
Erase everything.
The device beeps and the battery icon flashes
Your battery is low. Recharge or replace the battery to continue using the device.
The battery does not charge properly or the device turns off
If the battery will no longer charge completely, you need to replace it with a new battery. Take your device to your local Samsung Service Centre.
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device's lifespan or performance.
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