Your device freezes or has fatal errors | Samsung GT-P6201MAADBT

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the following:

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Remove any protective covers from the touch screen. Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.

Ensure that your hands are clean and dry when tapping the touch screen.

Restart your device to clear any temporary software bugs. Ensure that your device’s software is upgraded to the latest version.

If the touch screen is scratched or damaged, take your device to a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reset the device to regain functionality. If your device is still responsive and an application is frozen, close the application with the task manager. If your device is frozen and unresponsive, press and hold the Power key for 10-15 seconds.

If this problem persists, perform a factory data reset. In the application list, select Settings → Back up and reset → Factory data reset → Reset device → Erase everything.

Calls are being dropped

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Troubleshooting

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Samsung GT-P6201MAADBT, GT-P6201UWADBT manual Your device freezes or has fatal errors

Contents

GT-P6201 Using this manual Read me first Using this manual Instructional icons Copyright Trademarks Android logo, Google, Google Maps, Google About Divx Video About Divx VIDEO-ON-DEMAND Contents 103 100101 Tools 132 135136 137 Other accessories may not be compatible with your device Unpack Device layout ››Front view ››Rear view Keys Insert the SIM or Usim card Close the cover of the SIM card slot Charge the battery Assembling Decrease the brightness of the display ››Reduce the battery consumptionInsert a memory card optional Assembling Unmount SD card → OK ››Remove a memory card››Format a memory card Getting started Turn on or off your device Use the touch screen Tap Tap and holdDrag Double-tap Flick Pinch Lock or unlock the touch screen and the keys Get to know the Home screen ››Indicator icons ››System bar Getting started ››Use the notifications panel ››Move an item on the Home screen ››Remove an item from the Home screen Tap and hold an item, and then drag it to the rubbish binAdd, remove, or reorganise panels Select to return to the previous screen Access applications ››Use widgets ››Organise applications ››Download an applicationOrganise applications Application list, select Play Store or Samsung ››Uninstall an application ››Access recently-used applicationsLaunch multiple applications ››Manage applications ››Adjust the device’s volume Customise your device››Change the display language ››Turn on or off the touch tones ››Switch to Silent mode ››Adjust the brightness of the display››Select a wallpaper for the Home screen ››Change the display font Set your device to adjust the brightness automatically ››Lock your device Application list, select Settings → Security → Screen lock → Face unlock Select Set it up → ContinueScreen lock → Pattern Screen lock → PIN ››Activate the Find my mobile feature Screen lock → PasswordApplication list, select Settings → Security → SIM ››Lock your SIM or Usim card Enter text ››Change the text input methodSelect Sign Select Alert message recipients ››Enter text with the Google voice input feature ››Enter text with the Samsung keypad ››Enter text with the Swype keypad Getting started ››Copy and paste text Number Function Reduce the keypad Internet ››Browse a webpage → Share → Find on ››Search for information by voice ››Bookmark your favourite webpage ››Download a file from the Internet Latitude Maps››View your recent history Friends Select Search Maps Search for a location››Get directions to a specific destination When you are finished, select → Clear Map Music HubNavigation Select a travel method and select Go Local Select Uninstall → OK Play StorePlay Books Application list, select Play Store. Select Select an item Pulse ››Read feeds››Manage feed sources Select or to add or delete a feed source YouTube Readers HubSamsung Apps ››Play a video Application list, select YouTube. Select a video ››Upload a video Calling ››Make a call ››Answer a call ››Reject a call››Make an international call ››Use a headset ››Use options during a voice call ››Use options during a video call → Outgoing image ››View and dial a missed call ››Set auto rejectionSelect Auto reject list Select Enter a number and select Save ››Set call diverting Select Enable FDNEnable ››View a call or message log ››Set call barring››Set call waiting ››Customise call settings To make you use a Bluetooth For call → OutgoingYour device is locked Call conditions → Fixed Dialling Messages ››Send a text message››Send a multimedia message To send the message, select ››View a text or multimedia message ››Listen to a voicemail message ››View an email message Google Mail››Send an email message Communication ››Set up an email account Unread → Save→ Font Colour Talk ››Set your status››Add a contact to your friend list Customise your status, image, and message Messenger ››Start a conversationApplication list, select Talk Select → End chat to end the conversation Google+ Social Hub Camera ››Take a photo Camera to use the flash when needed Number Function Use camera shortcutsOn or off the flash manually, or set Photo of yourself → Crop Select → Set picture as ››Change the shooting mode ››Customise camera settings Focus mode TimerSignal may be obstructed, such Photos when you upload them Adjust the exposure value to change the brightness Change the camcorder settings››Record a video Video of yourself Slide show To change the name of a file, select → Rename → Details Camcorder starts recording a video ››Customise camcorder settingsMode To a message or for saving normally Application list, select Video player Select a video Video player››Edit the shortcut icons Control playback with the following keys Number ››Customise video player settings To open a subtitle file Gallery ››View an image Clipboard → Crop Play a video→ Copy to Photo editor Select Selection → OK Music player Or selecting 100% → an optionCrop Rectangle ››Add music files to your device ››Play music Play the music file on a Dlna certified device File tap and hold Create a playlist Select → New playlist ››Customise music player settings Music auto offTime Music menu ››Find a contact Contacts››Create a contact Select → Speed dial setting ››Set a speed dial number››Create your namecard ››Create a group of contacts ››Copy a contact ››Import or export a contactSelect → Import/Export → Export to SIM card Import from USB storage ››Change the view mode Planner››Create an event or task Export to USB storage ››Stop an event or task alarm ››View an event or task Memo ››Create a memo››View a memo To send the memo to others, select → Pen memo USB connections ››Connect with Samsung Kies ››Connect with Windows Media Player ››Connect as a media device››Connect as a camera device Select Connected as a media device → Media device MTP ››Find and connect to a Wi-Fi AP Wi-Fi››Activate the Wi-Fi feature Press the WPS button on the AP within 2 minutes ››Add a Wi-Fi AP manuallySelect Push button → Connect ››Set the static IP settings ››Customise Wi-Fi settings Wi-Fi Direct ››Send data via Wi-Fi››Receive data via Wi-Fi ››Connect your device to another device Control playback with the keys on your device AllShare››Play your files on another device ››Customise settings for sharing media files Select Select a player Mobile network sharing Tethering and portable hotspot ››Share your device’s mobile network via Bluetooth ››Share your device’s mobile network via USB Bluetooth ››Activate the Bluetooth featureApplication list, select Settings → Bluetooth → ››Find and pair with another device ››Send data via Bluetooth ››Receive data via Bluetooth GPS ››Activate location services Google servicesVPN connections Satellites Location Set the device to use your current ››Set up a VPN profile Connect ››Connect to a private networkVPN server Alarm ››Set an alarm››Stop an alarm Learn to set and control alarms for important events Calculator Downloads››Perform a calculation ››View the calculation history Learn to access various types of files saved in your device EBookMy files ››Supported file formats Select the tick boxes and select or Polaris Office››View a file Application list, select Polaris Office ››Create a document››Open a document Select Web storage → Add account Search››Manage documents online Task manager Manager World clock Access the setting options Data usage ››Flight mode ››Kies via Wi-Fi››Wi-Fi Direct More Sound ››Mobile networks Display Storage Power savingChange the settings for Power saving mode Battery Location servicesApplications Accounts and sync Set up SIM card lock Encrypt SD card ››Default Language and input››Language ››Google voice typing Preferences ››Samsung keypad››Swype ››Voice search Back up and reset Change the settings for managing settings and dataBackup account Set up or edit your Google backup account ››Text-to-speech output Date and time AccessibilityDock Change the settings for application development MotionDeveloper options Development device ID View your device’s development ID About device Using Lock SIM card Your device freezes or has fatal errors If using a headset, ensure that it is properly connected Ensure that you have pressed the Dial keyNumber you are dialling Ensure that your device is turned on Device beeps and the battery icon is empty Another Bluetooth device is not located Index Memory card Sound To install Samsung Kies PC Sync