Troubleshooting
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
| When the device lock feature is | |
Password | enabled, you must enter the password | |
| you set for the device. | |
| When using the device for the first | |
| time or when the PIN requirement | |
PIN | is enabled, you must enter the PIN | |
supplied with the SIM card. You can | ||
| ||
| disable this feature by using the PIN | |
| lock menu. |
Code | Try this to solve the problem: | |
| Your SIM card is blocked, usually as a | |
PUK | result of entering your PIN incorrectly | |
several times. You must enter the PUK | ||
| ||
| supplied by your service provider. | |
| When you access a menu requiring the | |
PIN2 | PIN2, you must enter the PIN2 supplied | |
with the SIM card. For details, contact | ||
| ||
| your service provider. |
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
•You cannot access some options without a subscription. Contact your service provider for more details.
110Troubleshooting