Check List

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

Q & A

Self-Test Feature

Check

Symptom

No images on the screen. I cannot turn on the monitor.

Check List

 

Solutions

 

 

 

Is the power cord connected

 

Check the power cord connection

properly?

 

and supply.

 

 

 

 

 

 

Can you see "No Connection,

 

Check the signal cable connection.

Check Signal Cable" on the

 

 

screen?

 

 

 

 

 

I cannot see the On Screen Display.

The screen shows strange colors or just black and white.

If the power is on, reboot the computer to see the initial screen(the login screen), which can be seen.

Can you see "Video mode not supported" on the screen?

There is no image on the screen. Is the power indicator on the monitor blinking at 1 second intervals?

Have you locked the On Screen Display (OSD) Menu to prevent changes?

Is the screen displaying only one color as if looking at the screen through a cellophane paper?

Have the screen colors become strange after running a program or due to a crash between applications?

If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000 ) and then change the frequency of the video card.

(Refer to the Preset Timing Modes)

Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer.

You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle.

Adjust the maximum resolution and frequency that the monitor can properly handle.

The monitor is in PowerSaver mode.

Press a key on the keyboard or move the mouse to activate the monitor and restore the image on the screen.

Unlock the OSD by pressing the MENU button for at least 5 seconds.

Check the signal cable connection.

Make sure the video card is fully inserted in it's slot.

Reboot the computer.

The screen suddenly has become

Has the video card been set

 

Set the video card by referring to the

properly?

 

video card manual.

 

 

 

 

 

 

Have you changed the video

 

Adjust screen image position and

card or the driver?

 

size using the OSD.

 

 

 

 

 

 

 

 

 

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Samsung GY17LSGN/XSG, GY17VSSN/XSJ manual No images on the screen. I cannot turn on the monitor, Can you see No Connection
Page 33 Page 35

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