Troubleshooting
If you run into any problems using your camcorder, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer.
Menu items are grayed out.•There are some functions you cannot activate simultaneously. For details, see “Handycam Handbook” (PDF).
The power does not turn on.•Attach a charged battery pack to the camcorder (p. 6).
•Connect the plug of the AC Adaptor to the wall socket (p. 6).
•Set the camcorder onto the Handycam Station securely (p. 6).
The camcorder does not operate even when the power is set to on.•It takes a few seconds for your camcorder to be ready to shoot after the power is turned on. This is not a malfunction.
•Disconnect the AC Adaptor from the wall socket or remove the battery pack, then reconnect it after about 1 minute. If the functions still do not work, press the RESET button (p. 16) using a pointed object. (If you press the RESET button, all settings, including the clock setting, are reset.)
Buttons do not work.•During Easy Handycam operation, available buttons/functions are limited. Cancel Easy Handycam operation. For details on Easy Handycam operation, refer to “Handycam Handbook” (PDF).
Your camcorder gets warm.•This is because the power has been turned on for a long time. This is not a malfunction.
The power abruptly turns off.•When approximately 5 minutes have elapsed while you do not operate your camcorder, the camcorder is
automatically turned off (A.SHUT OFF). Change the setting of [A.SHUT OFF], or turn on the power again, or use the AC Adaptor.
• Charge the battery pack (p. 6).
Pressing START/STOP or PHOTO does not record images.•The playback screen is displayed. Set
the POWER switch to 
(Movie) or
(Still) (p. 11).
•Your camcorder is recording the image you have just shot on the “Memory Stick PRO Duo.” You cannot make new recording during this period.
•The “Memory Stick PRO Duo” is full. Use a new “Memory Stick PRO Duo” or format the “Memory Stick PRO Duo.” Or delete the unnecessary images (p. 23).
•Total number of movie scenes or still images exceeds the recordable capacity of your camcorder. Delete the unnecessary images (p. 23).
You cannot install “Picture Motion Browser.”•Check the computer environment required to install “Picture Motion Browser.”
•Install “Picture Motion Browser” in an orderly manner (p. 26).
“Picture Motion Browser” does not work correctly.•Finish “Picture Motion Browser” and restart your computer.
Your camcorder is not recognized by the computer.•Install “Picture Motion Browser” (p. 26).
•Disconnect devices from the USB jack of the computer other than the keyboard, mouse, and your camcorder.
•Disconnect the USB cable from the computer and the Handycam Station, and restart the computer, then connect the computer and your camcorder again in an orderly manner (p. 27).
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