troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
SYMPTOM | Check/Remedy |
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|
I cannot eject the disc. | • Is the power cord plugged securely into the outlet? |
| • Turn off the power and then turn it back on. |
|
|
Playback does not start. | • Check the region number of the DVD. |
| DVD discs purchased from abroad may not be playable. |
| • |
| player. |
| • Make sure that the rating level is correct. |
|
|
Playback does not start | • Are you using a deformed disc or a disc with scratches on |
immediately when the | the surface? |
Play/Pause button is pressed. | • Wipe the disc clean. |
|
|
Sound is not produced. | • No sound is heard during fast playback, slow playback, and |
| step motion playback. |
| • Are the speakers connected properly? Is the speaker setup |
| correctly customized? |
| • Is the disc severely damaged? |
|
|
The remote control does not | • Is the remote control being operated within its operation |
work. | range of angle and distance? |
| • Are the batteries exhausted? |
| • Have you selected the mode(TV/DVD) functions of the |
| remote control (TV or DVD) correctly? |
|
|
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