Samsung HT-DB650 Before Calling for Service, Disc is rotating but no, Picture is produced

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom	Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start.	• Is the region code of the disc "1" or "ALL"?
	DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this DVD
	player.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the
	the surface?
Play/Pause button is pressed.	• Wipe the disc clean.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step
	motion playback.
	• Are the speakers connected properly? Is the speaker setup
	correctly customized?
	• Is the disc severely damaged?
Sound can be heard only	• When listening to a CD or radio, sound is output to the front
	speakers (L/R) only. Select "PRO LOGIC II" by pressing
from a few speakers and	(Dolby Pro Logic II) on the remote control to use all six speakers.
	• Make sure that the DVD disc is 5.1-CH compatible.
not all six.
	• If you set C, SL, and SR to NONE in the speaker mode in the
	audio setup of the setup screen, no sound is heard from the
	center speaker and the front left and right speakers. Set C, SL,
	and SR to SMALL.
Picture does not appear, sound is	• Was the DVD player suddenly moved from a cold place to a warm
not produced, or the disc tray	one? When condensation forms inside the player, remove the disc
	and let the player stand for 1 or 2 hours with the power on. (You
opens 2 to 5 seconds later.	can use the player again after condensation disappears.)
Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
Surround Sound is not	CH Surround Sound is produced only if the disc is recorded with
	5.1 channel sound.
produced.	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
	the information display?

Symptom Check/Remedy

• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor	• Make sure that the disc is not a PAL- disc.
	• Is the disc dirty or damaged?
and picture is shaking.	• A poorly manufactured disc may not be playable.

•Is the remote control being operated within its operation range of

The remote control does	angle and distance?
	• Are the batteries exhausted?
not work.
	• Have you select the mode(TV/DVD) functions of the remote
	control (TV or DVD) correctly?
Audio language and	• Audio language and subtitles will not work for DVDs not containing
subtitles do not work.	them. And depending on the disc, they may work differently.
Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
changed.	mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
	ratio only. Refer to the DVD disc jacket and then select the
	appropriate function.
Can't receive radio	• Is the antenna connected properly?
broadcast.	• If the antennas input signal is weak, install an external FM antenna
	in an area with good reception.
• The main unit is not working.	• Turn off the power and hold the	button on the main unit for
(Example: The power goes out or
	longer than 5 seconds.
strange noise is heard.)	Using the RESET function will erase all stored settings.
• The DVD player is not
	Do not use this unless necessary.
working normally.

•While “NO DISC” message appears on the display of main unit, hold

The password for rating	the main unit's button for longer than 5 seconds.“INITIAL”
	appears on the display and all settings will return to the default values.
level has been forgotten.	• Press the POWER button.
	Using the RESET function will erase all stored settings.

Do not use this unless necessary.

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