Manuals / Samsung / TV and Video / Televisions

Samsung HT-J5550W/EN Symptom Check/Remedy Not Available appears on, If the Hdmi output is set to

Models: HT-J5550W/EN

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Symptom

 

Check/Remedy

"Not Available" appears on

~

The feature is unavailable or the action cannot be completed at this time because:

screen.

 

1. The Blu-ray/DVD disc's software restricts it.

 

 

2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)

 

 

3. The feature is not available at the moment.

 

 

4. You’ve requested a title or chapter number or search time that is out of range.

If the HDMI output is set to

~ Press and hold the 5 button on front panel for more than 5 seconds with no disc

a resolution your TV cannot

 

in the product. All settings will revert to their factory settings.

support (for example,

 

 

1080p), you may not see a

 

 

picture on your TV.

 

 

No HDMI output.

~

Check the connection between the TV and the HDMI jack of the product.

 

~

Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.

Abnormal HDMI output

~

If random noise appears on the screen, it means that TV does not support HDCP

appears on the screen.

 

(High-bandwidth Digital Content Protection).

DLNA function

 

 

You can see folders shared

~

DLNA shows only Photo, Music, and Movie files. It does not display other kinds of

through DLNA, but cannot

 

files.

see the files.

 

 

Video plays intermittently.

~

Check if the network is stable.

 

~

Check if the network cable is properly connected and if the network is overloaded.

The DLNA connection

~

IP addresses under the same subnetwork should be unique, otherwise IP collision

between the TV and PC is

 

can cause an unstable connection.

unstable.

~

Check if you have a firewall enabled.

 

 

If so, disable the firewall function.

BD-LIVE

 

 

The home cinema cannot

~

Test whether the network connection is active by using the Network Status

connect to the BD-LIVE

 

function.

server.

~

Check whether a USB memory device is connected to the product.

 

~

The memory device must have at least 1GB of free space to accommodate the

 

 

BD-LIVE service.

 

 

You can check the available size in BD Data Management. (See pages 36 and

 

 

39.)

 

~

See if the BD-Live Internet Connection option is set to Allow(All).

 

~

If all above fails, contact the content provider or update to the latest firmware.

When using the BD-LIVE

~

The USB memory device must have at least 1GB of free space to accommodate

service, an error occurs.

 

the BD-LIVE service.

 

 

You can check the available size in BD Data Management. (See pages 36 and

 

 

39.)

✎When the factory default settings are restored, all stored user BD data is deleted.

Appendix

47 - English

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Samsung HT-J5550W/EN Symptom Check/Remedy Not Available appears on, If the Hdmi output is set to, Abnormal Hdmi output
Page 46 Page 48

HT-J5550W/EN specifications

The Samsung HT-J5500 and HT-J5550W series are part of Samsung's home theater system lineup, designed to deliver an immersive audio experience alongside high-quality video. These systems incorporate advanced technologies and features that cater to various entertainment needs, making them ideal for both movie enthusiasts and casual viewers alike.

One of the standout features of the HT-J5500/XE and its variants like HT-J5500/ZF is the powerful 5.1 surround sound system. This multi-channel setup includes a receiver, a subwoofer, and multiple speakers that work together to create a rich audio experience. The result is an enveloping sound that brings movies, music, and games to life, allowing users to enjoy every detail of their favorite media.

The HT-J5550W, which is part of the same family, adds the convenience of wireless capabilities, thanks to its wireless rear speakers. This eliminates the need for cumbersome cable runs throughout the room and allows for greater flexibility in speaker placement. The wireless feature complements the system's overall sleek design, making it a stylish addition to any home theater setup.

Another notable characteristic of these systems is their compatibility with various high-definition audio formats. The inclusion of Dolby Digital and DTS technologies ensures that users can experience high-fidelity sound that accurately represents the audio as the creators intended. The built-in Smart Hub provides access to a wide range of streaming services, allowing users to effortlessly enjoy their favorite content from platforms like Netflix, YouTube, and more.

Furthermore, the HT-J5500 and HT-J5550W are equipped with Samsung's proprietary technologies, such as Smart Sound Technology, which automatically adjusts the sound settings based on the content being watched. This feature is particularly beneficial for users who switch frequently between different types of media, as it optimizes the audio for a consistent listening experience.

In addition to its audio capabilities, the systems also support various video formats, ensuring compatibility with modern TVs and projectors. Users can connect their devices through HDMI, USB, or even through an optical input, providing flexibility in how they set up their entertainment systems.

In summary, the Samsung HT-J5500/XE, HT-J5500/ZF, HT-J5550W/XE, HT-J5550W/EN, and HT-J5550W/ZF models are formidable home theater systems that combine high-quality audio, advanced features, and user-friendly technology. They cater to a wide range of entertainment needs and are designed to elevate the home viewing experience with stunning sound and convenient connectivity options.