Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this DVD

 

 

player.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step

 

motion playback.

 

• Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

Sound can be heard only

• When listening to a CD or radio, sound is output to the front

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

from a few speakers and

 

(Dolby Pro Logic II) on the remote control to use all six speakers.

not all six.

• Make sure that the DVD disc is 5.1-CH compatible.

• If you set C, SL, and SR to NONE in the speaker mode in the

 

 

audio setup of the setup screen, no sound is heard from the

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the DVD player suddenly moved from a cold place to a warm

is not produced, or the disc

 

one? When condensation forms inside the player, remove the disc

 

and let the player stand for 1 or 2 hours with the power on. (You

tray opens 2 to 5 seconds later.

 

 

can use the player again after condensation disappears.)

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1

Surround Sound is not

 

CH Surround Sound is produced only if the disc is recorded with

 

5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

•

Are the video cables connected properly?

 

 

 

 

 

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

 

 

 

 

The remote control does not

•

Is the remote control being operated within its operation range of

angle and distance?

 

 

work.

 

 

 

• Are the batteries exhausted?

 

 

 

 

 

 

Audio language and

• Audio language and subtitles will not work for DVDs not containing

subtitles do not work.

 

them. And depending on the disc, they may work differently.

 

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the

 

 

appropriate function.

 

 

Can't receive radio

•

Is the antenna connected properly?

 

 

 

 

 

 

 

broadcast.

• If the antenna's input signal is weak, install an external FM

 

antenna in an area with good reception.

 

 

 

 

 

 

 

• The main unit is not working.

 

 

 

 

 

 

 

 

 

 

 

 

• Turn off the power and hold the

button on the main unit for

(Example: The power goes out or

 

longer than 5 seconds.

 

 

strange noise is heard.)

 

 

 

 

 

 

 

 

 

• The DVD player is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

 

 

 

 

 

 

 

 

•While “NO DISC” message appears on the display of main unit, hold

The password for rating

the main unit's

button for longer than 5 seconds. “INITIALIZE”

level has been forgotten.

appears on the display and all settings will return to the default values.

• Press the POWER button.

 

Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

GB

MISCELLANEOUS

55

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Samsung AH68-01660K, HT-TP12, HT-P11 instruction manual Before Calling for Service, Symptom Check/Remedy
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AH68-01660K, HT-P11, HT-TP12 specifications

The Samsung HT-TP12 and HT-P11 are notable home theater systems that deliver exceptional audio performance and a range of features designed for an immersive experience. Both models are characterized by their sleek design, making them a stylish addition to any home entertainment setup.

The HT-TP12 offers a powerful 5.1 channel surround sound system, which means it includes five satellite speakers and a subwoofer. This configuration allows for a dynamic audio experience, effectively reproducing dialogue, music, and sound effects in a way that immerses the listener. The system supports various audio formats, ensuring compatibility with a wide range of media.

One of the standout features of the HT-TP12 is its ability to decode Dolby Digital and DTS audio formats. This capability allows users to enjoy high-quality audio from movies and games, creating a cinematic experience capable of competing with commercial theaters. The subwoofer, known for its deep bass response, enhances the overall soundstage, making action sequences more thrilling.

The HT-P11, on the other hand, is designed for users seeking a slightly more compact setup without sacrificing audio quality. It also features a 5.1 surround sound configuration but with a focus on ease of use and setup. This model includes an integrated amplifier and wireless capabilities, allowing for connectivity with Bluetooth devices. This means users can easily stream music directly from their smartphones or tablets, providing a seamless listening experience.

Both systems are equipped with Samsung's proprietary technologies that enhance audio performance. For instance, the Crystal Clear Audio technology ensures that sound clarity is maintained, regardless of volume levels. Additionally, these systems come with multiple inputs, including HDMI, ensuring compatibility with various devices such as Blu-ray players, gaming consoles, and smart TVs.

An essential accessory for both models is the AH68-01660K remote control. This remote provides complete management of the home theater systems, offering users the ability to adjust volume, switch between sources, and access various settings without hassle.

In summary, the Samsung HT-TP12 and HT-P11 system stand out for their remarkable audio capabilities and modern features. With an emphasis on delivering high-quality surround sound, user-friendly technology, and stylish designs, these home theater systems are suited for both movie enthusiasts and music lovers alike, ensuring an enriched audio-visual experience at home.
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