troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

SYMPTOMCheck/Remedy

 

 

I cannot eject the disc.• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

Playback does not start.• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

CD-ROMs and DVD-ROMs cannot be played on this DVD

 

player.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when thethe surface?
Play/Pause button is pressed.• Wipe the disc clean.

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and

 

step motion playback.

 

• Are the speakers connected properly? Is the speaker setup

 

correctly customized?

 

• Is the disc severely damaged?

 

 

The remote control does not• Is the remote control being operated within its operation
work.range of angle and distance?

 

• Are the batteries exhausted?

 

• Have you selected the mode(TV/DVD) functions of the

 

remote control (TV or DVD) correctly?

 

 

• Disc is rotating but no• Is the TV power on?
picture is produced.• Are the video cables connected properly?
• Picture quality is poor and• Is the disc dirty or damaged?
picture is shaking.• A poorly manufactured disc may not be playable.

 

 

 

Audio language and subtitles do• Audio language and subtitles will not work if the disc does
not work.not contain them.

 

 

Menu screen does not appear• Are you using a disc that does not contain menus?
even when the menu function is

 

selected.

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER

 

BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be

 

seen in 4:3 ratio only. Refer to the DVD disc jacket and then

 

select the appropriate function.

 

 

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