Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.
SYMPTOM | Check/Remedy | |
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I cannot eject the disc. | • Is the power cord plugged securely into the outlet? | |
| • Turn off the power and then turn it back on. | |
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Playback does not start. | • Check the region number of the DVD. | |
| DVD discs purchased from abroad may not be playable. | |
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| System. | |
| • Make sure that the rating level is correct. | |
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Playback does not start | • Are you using a deformed disc or a disc with scratches on the surface? | |
immediately when the | • Wipe the disc clean. | |
Play/Pause button is pressed. | ||
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and step | |
| motion playback. | |
| • Are the speakers connected properly? Is the speaker setup correctly | |
| customized? | |
| • Is the disc severely damaged? |
Sound can be heard only from a few | • When listening to a CD or radio, sound is output to the front speakers | ||||
speakers and not all six. | (L/R) only. Select "PRO LOGIC II" by pressing | ||||
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| PL II (Dolby Pro Logic II) on the remote control to use all six |
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| speakers. | ||||
•Make sure that the DVD disc is
•If you set C, SL, and SR to NONE in the speaker mode in the audio setup of the setup screen, no sound is heard from the centre speaker and the front left and right speakers. Set C, SL, and SR to SMALL.
Dolby Digital 5.1 CH Surround Sound | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH |
is not produced. | Surround Sound is produced only if the disc is recorded with 5.1 |
| channel sound. |
| • Is the audio language correctly set to DOLBY DIGITAL |
| information display? |
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The remote control does not work. | • Is the remote control being operated within its operation range of angle |
| and distance? |
| • Are the batteries exhausted? |
| • Have you selected the mode(TV/DVD) functions of the remote control |
| (TV or DVD) correctly? |
GnE
●oubleshootingr
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