Windows Troubleshooting
Windows Troubleshooting
Requirements
Windows (all versions) Quick Check
Troubleshooting for the
The steps in these procedures should eliminate cabling, communication, and connection problems.
Complete one set of procedures (based on your version of Windows), then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary.
For problems with the appearance of your document, once it has printed, consult the DocuPrint System Administrator Guide on your DocuPrint CD.
•A
•A basic operating knowledge of your Windows version.
1 | Verify that the printer is plugged in, turned on, and |
| connected to an active network. |
| If you use the Xerox CentreDirect External Print |
| Server (External Ethernet Adapter) to connect the |
| printer to the network, ensure that is is plugged in |
| and connected to the printer’s parallel port. |
2 | Verify that the printer is receiving network traffic by |
| monitoring the LED’s on the back of the printer or on the |
| CentreDirect External Print Server. When the printer is |
| connected to a functioning network receiving traffic, its |
| link LED will be green, and its traffic LED (orange) will be |
| flashing rapidly. |
3 | Verify that the client is logged into the network and |
| printing to the correct print queue. Also verify that the |
| user has access to the DocuPrint Printer Queue. |
4 | Verify that the DocuPrint NetWare print queue exists, is |
accepting jobs, and has a Print Server attached. If not, try using Setup Wizard in CentreWare DP to reconfigure the print queue.
