Windows Troubleshooting

Windows Troubleshooting

Requirements

Windows (all versions) Quick Check

Troubleshooting for the Windows-based PC is comprised of a set of procedures for each Windows version.

The steps in these procedures should eliminate cabling, communication, and connection problems.

Complete one set of procedures (based on your version of Windows), then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary.

For problems with the appearance of your document, once it has printed, consult the DocuPrint System Administrator Guide on your DocuPrint CD.

A Windows-based system with the CentreWare DP software and at least one print driver installed.

A basic operating knowledge of your Windows version.

1

Verify that the printer is plugged in, turned on, and

 

connected to an active network.

 

If you use the Xerox CentreDirect External Print

 

Server (External Ethernet Adapter) to connect the

 

printer to the network, ensure that is is plugged in

 

and connected to the printer’s parallel port.

2

Verify that the printer is receiving network traffic by

 

monitoring the LED’s on the back of the printer or on the

 

CentreDirect External Print Server. When the printer is

 

connected to a functioning network receiving traffic, its

 

link LED will be green, and its traffic LED (orange) will be

 

flashing rapidly.

3

Verify that the client is logged into the network and

 

printing to the correct print queue. Also verify that the

 

user has access to the DocuPrint Printer Queue.

4

Verify that the DocuPrint NetWare print queue exists, is

accepting jobs, and has a Print Server attached. If not, try using Setup Wizard in CentreWare DP to reconfigure the print queue.

4-20 DocuPrint Technical Information Guide

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Xerox Network Laser Printers manual Windows Troubleshooting, Windows all versions Quick Check

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