NetWare Troubleshooting
NetWare 1
Troubleshooting
Quick Check
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Verify that the printer is plugged in, turned on, and connected to an active network.
If you use the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, ensure that it is plugged in and connected to the printer’s parallel port.
Verify that the printer is receiving network traffic by monitoring the LEDs on the back of the printer or on the External Ethernet Adapter. When the printer is connected to a functioning network receiving traffic, its link LED will be green, and its orange traffic LED will be flashing rapidly.
Verify that the client is logged into the network and printing to the correct print queue. Also verify that the user has access to the DocuPrint printer queue.
Verify that the DocuPrint NetWare print queue exists, is accepting jobs, and has a Print Server attached. If not, try using Setup Wizard in CentreWare DP to reconfigure the print queue.
Print out a Configuration Sheet. Verify that Printer Server is enabled. Try setting the frame type to the frame type your NetWare Server is using.
To determine your NetWare IPX frame type, type config at the Novell console screen. On networks using multiple IPX frame types, it is CRITICAL that the frame type be set correctly.
6 | Verify that the Primary Server is set. (Primary Server |
| should have been set during initial queue setup and |
| installed using CentreWare DP.) If it is not set, use |
| CentreWare DP to set it and reset the printer. |
| Setting the Primary Server is extremely important |
| on large networks. |
7 | If the above quick checks fail to fix the printing problem, |
| Contact Xerox Customer Service. |
