OS/2 Troubleshooting
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At the OS/2 Command Prompt, issue the command:
ping xxx.xxx.xxx.xxx
where, xxx.xxx.xxx.xxx is your gateway/router IP address (i.e. 100.101.22.5). If you receive a correct ping reply, go to step 4; otherwise, check to see that TCP/IP for OS/2 configuration is correct. (See IBM Documentation for configuring TCP/IP for OS/2 and TCP/IP LAPS/MPTS/APS configuration.)
From the OS/2 Desktop, go to OS/2 System, System Setup, Spooler, Open Spooler Settings and confirm that Spooler Print Priority is set to a maximum of 189. If currently set to 189, go to Step 5
5 Insert your DocuPrint CD into your
6 At the OS/2 Command Prompt, issue this exact command:
lpr -p ps -s xxx.xxx.xxx.xxx a:\sample.ps*
(where xxx.xxx.xxx.xxxx is the IP address of your DocuPrint printer). If the test page test.ps prints, you have an OS/2 configuration problem. Make sure that you have LPRPORTD or LPRMON running. (If not, activate by issuing the OS/2 command: LPRPORTD or LPMON.) (For LPRMON, see IBM Documentation for correct parameters.)
7 If your printer does not print the test page, check with your TCP/IP, domain, system administrator to confirm the correctness of all TCP/IP settings and configurations. If you are unable to print, call XEROX Customer Service.
Create a test file with the name “sample.ps” by opening any word processor/text editor. Create a document, then print the document using the print to file option in the Postscript Job Properties window of the DocuPrint printer driver. Save the file with the name sample.ps.
