OS/2 Troubleshooting
OS/2 Troubleshooting
Requirements
OS/2 Quick Check
This section contains OS/2 quick check and
•A workstation/server with the appropriate DocuPrint print driver installed.
•A working knowledge of the operating system being used on your workstation.
•Proper cabling in use to connect the printer to the network.
1Print a Configuration sheet and check ALL IP addresses and verify that you have set the DocuPrint printer’s
address correctly. Refer to the section “Print the Configuration Sheet” in Chapter 2.
2Use the “ping” command to see if your server responds. If the server does not respond you may have an addressing
or network problem.
3Use the “ping” command to see if your DocuPrint printer responds. If the printer does not respond, you may have
an addressing or network problem. Correct these conditions and retry.
4Use the “ping” command to see if your gateway responds. If the gateway does not respond, you may have an
addressing or network problem. Correct these conditions and retry.
5Check your router, subnet (if applicable), and gateway addresses. (Incorrect addressing can render your lpr/lpd
printing system unusable.)
6For OS/2 printing only, is LPRPORTD.EXE running?
7For OS/2 and
