OS/2 Troubleshooting

OS/2 Troubleshooting

Requirements

OS/2 Quick Check

This section contains OS/2 quick check and step-by-step troubleshooting procedures.

A workstation/server with the appropriate DocuPrint print driver installed.

A working knowledge of the operating system being used on your workstation.

Proper cabling in use to connect the printer to the network.

1Print a Configuration sheet and check ALL IP addresses and verify that you have set the DocuPrint printer’s

address correctly. Refer to the section “Print the Configuration Sheet” in Chapter 2.

2Use the “ping” command to see if your server responds. If the server does not respond you may have an addressing

or network problem.

3Use the “ping” command to see if your DocuPrint printer responds. If the printer does not respond, you may have

an addressing or network problem. Correct these conditions and retry.

4Use the “ping” command to see if your gateway responds. If the gateway does not respond, you may have an

addressing or network problem. Correct these conditions and retry.

5Check your router, subnet (if applicable), and gateway addresses. (Incorrect addressing can render your lpr/lpd

printing system unusable.)

6For OS/2 printing only, is LPRPORTD.EXE running?

7For OS/2 and WIN-OS/2 printing, is LPRMON.EXE running?

7-8 DocuPrint Technical Information Guide

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Xerox Network Laser Printers manual OS/2 Troubleshooting, Requirements OS/2 Quick Check

Network Laser Printers specifications

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