Xerox Network Laser Printers manual Novell NetWare Troubleshooting Step-by-Step

Novell NetWare

Troubleshooting

Step-by-Step

NetWare Troubleshooting

The steps in this procedure should eliminate cabling, communication, and connection problems associated with network connected printers.

The steps are divided into two groups:

•Hardware Step-by-Step

•Software Step-by-Step

Software Step-by-Step assumes that you are connected to a Novell NetWare network with a Windows OS loaded on the client workstation.

Complete both of these procedures, then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary.

Novell NetWare Hardware Step-by-Step

1 Check LED activity on the printer. Link (green) LED should be ON whenever it is connected to an active network. Traffic (orange) LED should flicker with data reception.

2 VERIFY cable connections. If possible, substitute a new cable or connectors from a known good system or printer.

3 Check the port to which your printer is attached (concentrator or MAU). Connect a known good network device to it and test.

4 Print a Configuration Sheet from your printer.

Chapter 3: Novell NetWare Setup ❖ 3-7