Troubleshooting Guide for Xerox M15 All-in-One Printer

Troubleshooting

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Xerox WorkCentre M15/M15i User Guide

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Xerox M15 manual Troubleshooting

Contents

WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Specification Note About This GuideItalic Typeface Bracket Text Typeface Related Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety Section Electricity at Work Regulations UK only Question My premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy Spain Regulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Environmental Compliance Energy Star Getting Started Unpacking TapeScanner Module USB Cable Telephone Line Cord SoftwareDocumentation Starter Toner Cartridge Making Connections Automatic Document Feeder ADFTelephone Line M15i Only Power ON/OFF SwitchUSB or Parallel Port Cable USB Cable IEEE1284 Parallel Port Cable Installing Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line Snubber Getting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/Exit Setting the Local ID and Name M15i Only Editing Numbers or Names SpaceR S Y Z Setting the Date and Time M15i Only Installing Software Run Product Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i Only Configurations Machine OverviewXerox WorkCentre M15 Copier and Printer Xerox WorkCentre M15i Copier, Printer, Fax and Scanner Components Front ViewDocument Collate Paper Guides ADF Connector USB Connector Telephone Connections Rear View Control Panel Overview WorkCentre M15i Resolution Scan Options WorkCentre M15 Menu/ExitEnter Numeric Display Overview of Modes CopyFax Scan Using Characters Numeric Keypad Enter Keypad Character Assignment Inserting a Pause Copy Copying Procedure Select the Copy/Fax/Scan key M15i OnlySelect the Paper Supply Copy/Fax/Scan Key Load the Originals Automatic Document Feeder ADFDocument Glass Select the Copy Features Setting required is displayedEnter the Quantity Numeric Keypad Clear/Clear All Key Press Start Navigation Keys Copy Features Feature DescriptionText Mixed Manual Auto400% Auto Fit Clone LongEdge Short Resetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking Height Loading the Bypass Tray Paper and Other Paper and Other Media Media Specifications Media Sizes and TypesPaper Cassette Bypass Tray Plain paper Envelopes Media Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Select the Fax Features Fax FeaturesEnter the Fax Number Numeric Keypad Navigation Keys Document Glass , use Fax Features ResolutionFine Scan Options Resetting the Fax Features Fax Advanced Fax Features Delay Send TX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneously Adding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Using Storing aNumber Speed Group Dialing Assigning Numbers To a Group Editing Group DialGroup Dial RedialLast Receiving a Fax Receive Modes Setting the Receive Mode Secure Receive Enabling Secure Receive Printing Secure Faxes Faxes are printed Fax Reports Reports AvailablePrinting a Report Dial and Group Dial numbers Print Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Accessing Printer Settings Windows 95/98/MeWindows NT Windows 2000/XP Printer Properties Tabs Paper Image Quality Layout Watermark About Cancel DefaultsControl Options Apply Print Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings ECM Mode RX ReductionDiscard Size Redial Interval Clock Mode Local ID Changing the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digits English, French Spanish, Portuguese German, Italian, DutchDanish, Swedish Finnish, Norwegian Finland, Germany Timeout 30, 60, 120 Setting the System Setup Options Memory Clear Clearing the Memory Adjusting Speaker Volume M15i Only Copy/Fax/Scan Key Enter Reports Message Confirmation Printing Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Using the Document ADF Glass Number of prints Information TabPerformed by Drum Printing Firmware Update Tab Maintenance Cleaning Cleaning the Document Glass and Cover Control Panel and LCD Document Feeder and Collate Tray Ordering Supplies Europe USA and Canada Toner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge Life Maintenance To Re-distribute the Toner ReplacingCartridge the Toner Setting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Exit Misfeed Roller Misfeed Paper Jams Paper Feed Area Troubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass Jam Calling the Welcome Center Customer Support Telephone Number LCD Error Messages Comm. Error Line ErrorPaper Jam Toner Empty Copier Problems Solution Chart Blank copies Image rubs off the copy easilyFrequent copy paper jams Toner yield is lower than Printing Problems Solution Chart If using Windows 95, Spool setting may be setProblem Computer parallel Faxing Problems Solution Chart Received original is printed Dark and is illegible or blackStripes are printed on Original Resetting the Machine Troubleshooting Specifications Specifications Printer Specifications Emulation Fax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper sizes Paper Type L mm L Inch Input Source Source Media Types Sizes Thickness Index Index-2 Index-3 10-8 TX-RX Journal