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Xerox M15 manual Troubleshooting

Models: M15

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Troubleshooting

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Xerox WorkCentre M15/M15i User Guide

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Xerox M15 manual Troubleshooting

Contents

WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Specification Note About This GuideItalic Typeface Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety SectionElectricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy SpainRegulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Unpacking TapeScanner Module USB Cable Telephone Line Cord SoftwareDocumentation Starter Toner CartridgeMaking Connections Automatic Document Feeder ADFTelephone Line M15i Only Power ON/OFF SwitchUSB or Parallel Port Cable USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line SnubberGetting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/ExitSetting the Local ID and Name M15i Only Editing Numbers or Names SpaceR S Y ZSetting the Date and Time M15i Only Installing Software RunProduct Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i OnlyConfigurations Machine OverviewXerox WorkCentre M15 Copier and Printer Xerox WorkCentre M15i Copier, Printer, Fax and ScannerComponents Front ViewDocument Collate Paper GuidesADF Connector USB Connector Telephone Connections Rear ViewControl Panel Overview WorkCentre M15iResolution Scan OptionsWorkCentre M15 Menu/ExitEnter Numeric DisplayOverview of Modes CopyFax ScanUsing Characters Numeric Keypad EnterKeypad Character Assignment Inserting a PauseCopy Copying Procedure Select the Copy/Fax/Scan key M15i OnlySelect the Paper Supply Copy/Fax/Scan KeyLoad the Originals Automatic Document Feeder ADFDocument Glass Select the Copy Features Setting required is displayedEnter the Quantity Numeric Keypad Clear/Clear All KeyPress Start Navigation KeysCopy Features Feature DescriptionText MixedManual Auto400% Auto FitClone LongEdge ShortResetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking HeightLoading the Bypass Tray Paper and OtherPaper and Other Media Media Specifications Media Sizes and TypesPaper Cassette Bypass Tray Plain paper EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Select the Fax Features Fax FeaturesEnter the Fax Number Numeric Keypad Navigation KeysDocument Glass , use Fax Features ResolutionFine Scan OptionsResetting the Fax Features FaxAdvanced Fax Features Delay SendTX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneouslyAdding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Using Storing aNumber SpeedGroup Dialing Assigning Numbers To a GroupEditing Group DialGroup Dial RedialLast Receiving a Fax Receive ModesSetting the Receive Mode Secure Receive Enabling Secure ReceivePrinting Secure Faxes Faxes are printed Fax Reports Reports AvailablePrinting a Report Dial and Group Dial numbersPrint Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Accessing Printer Settings Windows 95/98/MeWindows NT Windows 2000/XPPrinter Properties Tabs Paper Image Quality Layout Watermark AboutCancel DefaultsControl Options ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings ECM Mode RX ReductionDiscard Size Redial IntervalClock Mode Local IDChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digitsEnglish, French Spanish, Portuguese German, Italian, DutchDanish, Swedish Finnish, Norwegian Finland, GermanyTimeout 30, 60, 120Setting the System Setup Options Memory Clear Clearing the MemoryAdjusting Speaker Volume M15i Only Copy/Fax/Scan Key EnterReports Message ConfirmationPrinting Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Using the Document ADF Glass Number of prints Information TabPerformed by Drum PrintingFirmware Update Tab Maintenance Cleaning Cleaning the Document Glass and CoverControl Panel and LCD Document Feeder and Collate TrayOrdering Supplies Europe USA and CanadaToner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge LifeMaintenance To Re-distribute the Toner ReplacingCartridge the TonerSetting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Exit Misfeed Roller MisfeedPaper Jams Paper Feed AreaTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass JamCalling the Welcome Center Customer Support Telephone NumberLCD Error Messages Comm. Error Line ErrorPaper Jam Toner EmptyCopier Problems Solution Chart Blank copies Image rubs off the copy easilyFrequent copy paper jams Toner yield is lower thanPrinting Problems Solution Chart If using Windows 95, Spool setting may be setProblem Computer parallelFaxing Problems Solution Chart Received original is printed Dark and is illegible or blackStripes are printed on OriginalResetting the Machine Troubleshooting Specifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper sizes Paper Type L mm L InchInput Source Source Media Types Sizes ThicknessIndex Index-2 Index-3 10-8 TX-RX Journal