Copier Problems Solution Chart | Xerox M15 instruction

DISPLAY	MEANING	SOLUTION	Troubleshooting
DISPLAY	MEANING	SOLUTION

Not Assigned	The speed dial location selected has	Dial the number manually with the
	no number assigned to it.	numeric keypad or assign the number
		to a speed dial location.

Polling Error	When setting up to poll another fax	Enter the correct poll code.
	machine an incorrect poll code has
	been used.

	The remote fax machine being polled	The remote operator should know in
	is not ready to respond to the poll	advance that their machine is being
	request.	polled and have the machine loaded
		with the originals.

Line Busy	The remote fax didn’t answer	Try resending the fax.

Copier Problems Solution Chart

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

CONDITION	SUGGESTED SOLUTION

The LCD does not turn on	Check that the product is plugged into an electrical receptacle and
	ensure that there is power to the receptacle.
	Ensure the ON/OFF switch is in the ON position.

Copies are too light or too dark	If the original is light, use the Lighten/Darken button to darken the
	image.
	If the original is dark, use the Lighten/Darken button to lighten the
	image.

Smears, lines, marks, or spots	If defects are on the original, press the Lighten/Darken button to adjust
on copies	the image.
	If no defects are on the original, clean the Document Glass and
	underside of the document cover.
	If the problem still persists, clean the Drum Cartridge. Refer to
	“Cleaning the Drum” on page 10-9.

Copy image is skewed	Ensure that original is positioned correctly on the Document Glass.
	Check that copy paper is loaded correctly.

Xerox WorkCentre M15/M15i User Guide

Page 11-15

Image 161

Xerox M15 manual Copier Problems Solution Chart

Contents

WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction About This Guide Specification NoteItalic Typeface Bracket Text Typeface Related Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Section Laser Safety Question Electricity at Work Regulations UK only My premises AL7 1HE France Ireland Portugal Finland Italy Spain Regulations Europe Data Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental Compliance Getting Started Scanner Module UnpackingTape Telephone Line Cord Software USB CableDocumentation Starter Toner Cartridge Telephone Line M15i Only Making ConnectionsAutomatic Document Feeder ADF ON/OFF Switch PowerUSB or Parallel Port Cable USB Cable IEEE1284 Parallel Port Cable Installing Drum and Toner Cartridges Xerox Loading Paper Max Fill Line Snubber Rear Guide Getting Started Setting the Language M15 only If necessary, press Menu/Exit Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Space Editing Numbers or NamesR S Y Z Setting the Date and Time M15i Only Run Installing Software Product Overview Overview of Features Fax Documents M15i Only Scan Documents to Create Electronic Files M15i Only Machine Overview ConfigurationsXerox WorkCentre M15 Copier and Printer Xerox WorkCentre M15i Copier, Printer, Fax and Scanner Front View ComponentsDocument Collate Paper Guides Rear View ADF Connector USB Connector Telephone Connections WorkCentre M15i Control Panel Overview Scan Options Resolution Menu/Exit WorkCentre M15Enter Numeric Display Copy Overview of ModesFax Scan Numeric Keypad Enter Using Characters Inserting a Pause Keypad Character Assignment Copy Select the Copy/Fax/Scan key M15i Only Copying ProcedureSelect the Paper Supply Copy/Fax/Scan Key Document Glass Load the OriginalsAutomatic Document Feeder ADF Setting required is displayed Select the Copy FeaturesEnter the Quantity Numeric Keypad Clear/Clear All Key Navigation Keys Press Start Feature Description Copy FeaturesText Mixed Auto Manual400% Auto Fit Long CloneEdge Short Resetting the Copy Features Copy Paper and Other Media Loading the Paper Cassette Using the Paper CassettePreparing paper for loading Rear Guide Max Fill Line Snubber Paper Type Maximum Stacking Height Using the Bypass Tray Paper and Other Loading the Bypass Tray Paper and Other Media Media Sizes and Types Media SpecificationsPaper Cassette Bypass Tray Plain paper Envelopes Media Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Fax Features Select the Fax FeaturesEnter the Fax Number Numeric Keypad Navigation Keys Document Glass , use Resolution Fax FeaturesFine Scan Options Fax Resetting the Fax Features Delay Send Advanced Fax Features TX Poll Delay RX Poll Confirming a Transmission Cancelling a FaxFax Job Management WorkCentre M15i can perform two functions simultaneously Monitoring Dual Job Status Adding to or Cancelling a Scheduled Operation Keypad Dialing Dialing MethodsMethod Description Storing a UsingNumber Speed Assigning Numbers To a Group Group Dialing Group EditingGroup Dial Last DialRedial Receive Modes Receiving a Fax Setting the Receive Mode Enabling Secure Receive Secure Receive Printing Secure Faxes Faxes are printed Reports Available Fax ReportsPrinting a Report Dial and Group Dial numbers Print Select Print Options Printing ProcedureCreate or Open the Document Select OK to Print Printing Options Windows 95/98/Me Accessing Printer SettingsWindows NT Windows 2000/XP Paper Image Quality Layout Watermark About Printer Properties Tabs Defaults CancelControl Options Apply Print Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings RX Reduction ECM ModeDiscard Size Redial Interval Local ID Clock Mode Changing the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size Up to 5 digits System Setup Options Spanish, Portuguese German, Italian, Dutch English, FrenchDanish, Swedish Finnish, Norwegian Finland, Germany 30, 60, 120 Timeout Setting the System Setup Options Clearing the Memory Memory Clear Copy/Fax/Scan Key Enter Adjusting Speaker Volume M15i Only Message Confirmation Reports Printing Reports Running ControlCentre Installing ControlCentreControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Information Tab Using the Document ADF Glass Number of printsPerformed by Drum Printing Firmware Update Tab Maintenance Cleaning the Document Glass and Cover Cleaning Document Feeder and Collate Tray Control Panel and LCD Europe USA and Canada Ordering Supplies Customer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge Life Maintenance ReplacingCartridge the Toner To Re-distribute the Toner Setting the Product to Send Toner Low Information Replacing the Drum Cartridge Cleaning the DrumDrum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Roller Misfeed Exit Misfeed Paper Feed Area Paper Jams Troubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Bypass Jam Duplex Jam Customer Support Telephone Number Calling the Welcome Center LCD Error Messages Line Error Comm. ErrorPaper Jam Toner Empty Copier Problems Solution Chart Image rubs off the copy easily Blank copiesFrequent copy paper jams Toner yield is lower than Printing Problems Solution Chart Spool setting may be set If using Windows 95,Problem Computer parallel Faxing Problems Solution Chart Dark and is illegible or black Received original is printedStripes are printed on Original Resetting the Machine Troubleshooting Specifications Specifications Emulation Printer Specifications Fax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper sizes Paper Type L mm L Inch Source Media Types Sizes Thickness Input Source Index Index-2 Index-3 10-8 TX-RX Journal