Troubleshooting | Xerox M15 specification

11 Troubleshooting

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3

Calling the Welcome Center . . . . . . . . . . . . . . . 11-12

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . 11-13

Resetting the Machine. . . . . . . . . . . . . . . . . . . . 11-21

Xerox WorkCentre M15/M15i User Guide

Page 11-1

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Xerox M15 manual Troubleshooting

Contents

WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Bracket Text Typeface Specification NoteAbout This Guide Italic Typeface Related Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Section Laser Safety Question Electricity at Work Regulations UK only My premises AL7 1HE France Ireland Portugal Finland Italy Spain Regulations Europe Regulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Energy Star Environmental Compliance Getting Started Unpacking TapeScanner Module Starter Toner Cartridge USB CableTelephone Line Cord Software Documentation Making Connections Automatic Document Feeder ADFTelephone Line M15i Only USB Cable IEEE1284 Parallel Port Cable PowerON/OFF Switch USB or Parallel Port Cable Installing Drum and Toner Cartridges Xerox Loading Paper Max Fill Line Snubber Rear Guide Getting Started Setting the Language M15 only If necessary, press Menu/Exit Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Y Z Editing Numbers or NamesSpace R S Setting the Date and Time M15i Only Run Installing Software Product Overview Overview of Features Fax Documents M15i Only Scan Documents to Create Electronic Files M15i Only Xerox WorkCentre M15i Copier, Printer, Fax and Scanner ConfigurationsMachine Overview Xerox WorkCentre M15 Copier and Printer Paper Guides ComponentsFront View Document Collate Rear View ADF Connector USB Connector Telephone Connections WorkCentre M15i Control Panel Overview Scan Options Resolution Display WorkCentre M15Menu/Exit Enter Numeric Scan Overview of ModesCopy Fax Numeric Keypad Enter Using Characters Inserting a Pause Keypad Character Assignment Copy Copy/Fax/Scan Key Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Select the Paper Supply Load the Originals Automatic Document Feeder ADFDocument Glass Numeric Keypad Clear/Clear All Key Select the Copy FeaturesSetting required is displayed Enter the Quantity Navigation Keys Press Start Mixed Copy FeaturesFeature Description Text Auto Fit ManualAuto 400% Short CloneLong Edge Resetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Paper Type Maximum Stacking Height Using the Bypass Tray Paper and Other Loading the Bypass Tray Paper and Other Media Envelopes Media SpecificationsMedia Sizes and Types Paper Cassette Bypass Tray Plain paper Media Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Numeric Keypad Navigation Keys Select the Fax FeaturesFax Features Enter the Fax Number Document Glass , use Scan Options Fax FeaturesResolution Fine Fax Resetting the Fax Features Delay Send Advanced Fax Features TX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission WorkCentre M15i can perform two functions simultaneously Monitoring Dual Job Status Adding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Speed UsingStoring a Number Assigning Numbers To a Group Group Dialing Editing Group DialGroup Dial RedialLast Receive Modes Receiving a Fax Setting the Receive Mode Enabling Secure Receive Secure Receive Printing Secure Faxes Faxes are printed Dial and Group Dial numbers Fax ReportsReports Available Printing a Report Print Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Windows 2000/XP Accessing Printer SettingsWindows 95/98/Me Windows NT Paper Image Quality Layout Watermark About Printer Properties Tabs Apply CancelDefaults Control Options Print Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Redial Interval ECM ModeRX Reduction Discard Size Local ID Clock Mode Changing the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size Up to 5 digits System Setup Options Finland, Germany English, FrenchSpanish, Portuguese German, Italian, Dutch Danish, Swedish Finnish, Norwegian 30, 60, 120 Timeout Setting the System Setup Options Clearing the Memory Memory Clear Copy/Fax/Scan Key Enter Adjusting Speaker Volume M15i Only Message Confirmation Reports Printing Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Printing Using the Document ADF Glass Number of printsInformation Tab Performed by Drum Firmware Update Tab Maintenance Cleaning the Document Glass and Cover Cleaning Document Feeder and Collate Tray Control Panel and LCD Europe USA and Canada Ordering Supplies Expected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner Cartridge Maintenance ReplacingCartridge the Toner To Re-distribute the Toner Setting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Roller Misfeed Exit Misfeed Paper Feed Area Paper Jams Troubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Bypass Jam Duplex Jam Customer Support Telephone Number Calling the Welcome Center LCD Error Messages Toner Empty Comm. ErrorLine Error Paper Jam Copier Problems Solution Chart Toner yield is lower than Blank copiesImage rubs off the copy easily Frequent copy paper jams Printing Problems Solution Chart Computer parallel If using Windows 95,Spool setting may be set Problem Faxing Problems Solution Chart Original Received original is printedDark and is illegible or black Stripes are printed on Resetting the Machine Troubleshooting Specifications Specifications Emulation Printer Specifications Fax Specifications Scanner and Copier Specifications General Specifications Paper Type L mm L Inch Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Available Paper sizes Source Media Types Sizes Thickness Input Source Index Index-2 Index-3 10-8 TX-RX Journal