Troubleshooting

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

 

 

 

Printing is too slow

The computer parallel

If the computer is equipped with an ECP

 

 

port may not be set for

parallel port, enable this mode of operation.

 

 

high speed

Refer to the Enabling High Speed Printer

 

 

communications.

Communications section of the PC’s user

 

 

 

guide.

 

 

 

 

 

 

If using Windows 95, the

Point to the Start Task bar and then click

 

 

spool setting may be set

Settings, then Printers. Click the product

 

 

incorrectly.

icon with the right mouse button. Click

 

 

 

Properties and then spool settings on the

 

 

 

Details tab. Enter the required setting from

 

 

 

the available choices.

 

 

 

 

 

 

Computer may not have

Install more RAM in the computer.

 

 

enough memory (RAM).

 

 

 

 

 

 

 

Print job is too large

Reduce resolution from 600 dpi to 300 dpi.

 

 

 

 

 

Irregular faded patches of print

There is a paper quality

Use only paper that meets the specifications

 

 

problem.

required by the product.

 

 

 

 

 

 

Toner may be unevenly

Remove the toner cartridge and shake it

 

 

distributed.

gently to distribute the toner evenly. Then

 

 

 

reinstall the toner cartridge.

 

 

 

 

 

Black staining

There is a paper quality

Use only paper that meets the specifications

 

 

problem.

required by the product.

 

 

 

 

 

Character voids

The paper may be too

Try printing with a different batch of paper.

 

 

dry.

 

 

 

 

 

 

Background scatter

The paper may be too

Try printing with a different batch of paper.

 

 

damp.

Do not open packages of paper until

 

 

 

necessary so that the paper does not absorb

 

 

 

too much moisture from the air.

 

 

 

 

 

 

Printing over uneven

If printing onto envelopes, change the

 

 

surfaces.

printing layout to avoid printing over areas

 

 

 

that have overlapping seams on the reverse

 

 

 

side.

 

 

 

 

 

Missing characters

The paper may be too

Try printing with a different batch of paper.

 

 

damp.

Do not open packages of paper until

 

 

 

necessary so that the paper does not absorb

 

 

 

too much moisture from the air.

 

 

 

 

Page 11-18

Xerox WorkCentre M15/M15i User Guide

Page 164
Image 164
Xerox M15 Computer parallel, Port may not be set for, High speed, Communications, If using Windows 95, Incorrectly, Dry