Troubleshooting | PROBLEM | PROBABLE CAUSE | SUGGESTED SOLUTION |
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| Printing is too slow | The computer parallel | If the computer is equipped with an ECP |
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| port may not be set for | parallel port, enable this mode of operation. |
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| high speed | Refer to the Enabling High Speed Printer |
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| communications. | Communications section of the PC’s user |
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| guide. |
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| If using Windows 95, the | Point to the Start Task bar and then click |
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| spool setting may be set | Settings, then Printers. Click the product |
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| incorrectly. | icon with the right mouse button. Click |
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| Properties and then spool settings on the |
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| Details tab. Enter the required setting from |
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| the available choices. |
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| Computer may not have | Install more RAM in the computer. |
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| enough memory (RAM). |
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| Print job is too large | Reduce resolution from 600 dpi to 300 dpi. |
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| Irregular faded patches of print | There is a paper quality | Use only paper that meets the specifications |
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| problem. | required by the product. |
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| Toner may be unevenly | Remove the toner cartridge and shake it |
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| distributed. | gently to distribute the toner evenly. Then |
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| reinstall the toner cartridge. |
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| Black staining | There is a paper quality | Use only paper that meets the specifications |
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| problem. | required by the product. |
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| Character voids | The paper may be too | Try printing with a different batch of paper. |
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| dry. |
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| Background scatter | The paper may be too | Try printing with a different batch of paper. |
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| damp. | Do not open packages of paper until |
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| necessary so that the paper does not absorb |
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| too much moisture from the air. |
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| Printing over uneven | If printing onto envelopes, change the |
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| surfaces. | printing layout to avoid printing over areas |
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| that have overlapping seams on the reverse |
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| side. |
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| Missing characters | The paper may be too | Try printing with a different batch of paper. |
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| damp. | Do not open packages of paper until |
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| necessary so that the paper does not absorb |
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| too much moisture from the air. |
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Page | Xerox WorkCentre M15/M15i User Guide |
