Blank copies, Image rubs off the copy easily | Xerox M15 specification

Troubleshooting	CONDITION	SUGGESTED SOLUTION
	CONDITION	SUGGESTED SOLUTION

	Blank copies	Ensure that the original is face down on the Document Glass or face up
		in the ADF.

	Image rubs off the copy easily	Replace the paper in the cassette with paper from a new package.
		In high humidity areas do not leave paper in the product for extended
		periods of time.

	Frequent copy paper jams	Fan the stack of paper, then turn it over in the cassette. Replace paper
		in paper cassette with a fresh supply. Check/adjust paper guides.
		Ensure that the paper is the proper paper weight 80 g/m2 (20 lb) bond
		paper is recommended.
		Check for copy paper or pieces of copy paper remaining in the product
		after a paper jam has been cleared.

	Toner yield is lower than	Toner may be lodged in the cartridge. Remove the toner cartridge.
	expected and TONER LOW	Shake the toner cartridge and tap along the top of the toner cartridge
	message appears in the LCD	over a waste receptacle. Take care not to touch the exposed toner on
		the left side of the cartridge.

	Fewer copies from the Toner	Originals contain pictures, solids, or heavy lines. Originals are forms,
	Cartridge than expected	newsletters, books etc. The product is being powered on and off
		frequently. The document cover is being left open while copies are
		being made.

Page 11-16

Xerox WorkCentre M15/M15i User Guide

Image 162

Xerox M15 manual Blank copies, Image rubs off the copy easily, Frequent copy paper jams, Toner yield is lower than

Contents

WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Italic Typeface Specification NoteAbout This Guide Bracket Text Typeface Related Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety Section Electricity at Work Regulations UK only Question My premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy Spain Regulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Environmental Compliance Energy Star Getting Started Unpacking TapeScanner Module Documentation USB CableTelephone Line Cord Software Starter Toner Cartridge Making Connections Automatic Document Feeder ADFTelephone Line M15i Only USB or Parallel Port Cable PowerON/OFF Switch USB Cable IEEE1284 Parallel Port Cable Installing Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line Snubber Getting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/Exit Setting the Local ID and Name M15i Only R S Editing Numbers or NamesSpace Y Z Setting the Date and Time M15i Only Installing Software Run Product Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i Only Xerox WorkCentre M15 Copier and Printer ConfigurationsMachine Overview Xerox WorkCentre M15i Copier, Printer, Fax and Scanner Document Collate ComponentsFront View Paper Guides ADF Connector USB Connector Telephone Connections Rear View Control Panel Overview WorkCentre M15i Resolution Scan Options Enter Numeric WorkCentre M15Menu/Exit Display Fax Overview of ModesCopy Scan Using Characters Numeric Keypad Enter Keypad Character Assignment Inserting a Pause Copy Select the Paper Supply Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Copy/Fax/Scan Key Load the Originals Automatic Document Feeder ADFDocument Glass Enter the Quantity Select the Copy FeaturesSetting required is displayed Numeric Keypad Clear/Clear All Key Press Start Navigation Keys Text Copy FeaturesFeature Description Mixed 400% ManualAuto Auto Fit Edge CloneLong Short Resetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking Height Loading the Bypass Tray Paper and Other Paper and Other Media Paper Cassette Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types Envelopes Media Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Enter the Fax Number Select the Fax FeaturesFax Features Numeric Keypad Navigation Keys Document Glass , use Fine Fax FeaturesResolution Scan Options Resetting the Fax Features Fax Advanced Fax Features Delay Send TX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneously Adding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Number UsingStoring a Speed Group Dialing Assigning Numbers To a Group Editing Group DialGroup Dial RedialLast Receiving a Fax Receive Modes Setting the Receive Mode Secure Receive Enabling Secure Receive Printing Secure Faxes Faxes are printed Printing a Report Fax ReportsReports Available Dial and Group Dial numbers Print Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Windows NT Accessing Printer SettingsWindows 95/98/Me Windows 2000/XP Printer Properties Tabs Paper Image Quality Layout Watermark About Control Options CancelDefaults Apply Print Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Discard Size ECM ModeRX Reduction Redial Interval Clock Mode Local ID Changing the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digits Danish, Swedish Finnish, Norwegian English, FrenchSpanish, Portuguese German, Italian, Dutch Finland, Germany Timeout 30, 60, 120 Setting the System Setup Options Memory Clear Clearing the Memory Adjusting Speaker Volume M15i Only Copy/Fax/Scan Key Enter Reports Message Confirmation Printing Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Performed by Drum Using the Document ADF Glass Number of printsInformation Tab Printing Firmware Update Tab Maintenance Cleaning Cleaning the Document Glass and Cover Control Panel and LCD Document Feeder and Collate Tray Ordering Supplies Europe USA and Canada Toner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge Life Maintenance To Re-distribute the Toner ReplacingCartridge the Toner Setting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Exit Misfeed Roller Misfeed Paper Jams Paper Feed Area Troubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass Jam Calling the Welcome Center Customer Support Telephone Number LCD Error Messages Paper Jam Comm. ErrorLine Error Toner Empty Copier Problems Solution Chart Frequent copy paper jams Blank copiesImage rubs off the copy easily Toner yield is lower than Printing Problems Solution Chart Problem If using Windows 95,Spool setting may be set Computer parallel Faxing Problems Solution Chart Stripes are printed on Received original is printedDark and is illegible or black Original Resetting the Machine Troubleshooting Specifications Specifications Printer Specifications Emulation Fax Specifications Scanner and Copier Specifications General Specifications Available Paper sizes Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L Inch Input Source Source Media Types Sizes Thickness Index Index-2 Index-3 10-8 TX-RX Journal