Calling the Welcome Center | Xerox M15 specs

Troubleshooting

Calling the Welcome Center

If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly. If the problem persists, contact the Xerox Welcome Center or the local Xerox representative. The serial number of the machine will be required, together with any relevant error codes

For information on locating the serial number, please refer to “Customer Support” on page 1-5.

Customer Support Telephone Number

The Xerox Welcome Center or local representative telephone number is provided when the WorkCentre M15/M15i is installed. For convenience and future reference, please record the telephone number in the space below:

Welcome Center or local representative Telephone Number:

# ____________________________________________

Xerox US Welcome Center:

1-800-821-2797

Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)

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Xerox WorkCentre M15/M15i User Guide

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Xerox M15 manual Calling the Welcome Center, Customer Support Telephone Number

Contents

WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Italic Typeface Specification NoteAbout This Guide Bracket Text Typeface Related Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety Section Electricity at Work Regulations UK only Question My premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy Spain Data Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Environmental Compliance Energy Star Getting Started Scanner Module UnpackingTape Documentation USB CableTelephone Line Cord Software Starter Toner Cartridge Telephone Line M15i Only Making ConnectionsAutomatic Document Feeder ADF USB or Parallel Port Cable PowerON/OFF Switch USB Cable IEEE1284 Parallel Port Cable Installing Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line Snubber Getting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/Exit Setting the Local ID and Name M15i Only R S Editing Numbers or NamesSpace Y Z Setting the Date and Time M15i Only Installing Software Run Product Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i Only Xerox WorkCentre M15 Copier and Printer ConfigurationsMachine Overview Xerox WorkCentre M15i Copier, Printer, Fax and Scanner Document Collate ComponentsFront View Paper Guides ADF Connector USB Connector Telephone Connections Rear View Control Panel Overview WorkCentre M15i Resolution Scan Options Enter Numeric WorkCentre M15Menu/Exit Display Fax Overview of ModesCopy Scan Using Characters Numeric Keypad Enter Keypad Character Assignment Inserting a Pause Copy Select the Paper Supply Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Copy/Fax/Scan Key Document Glass Load the OriginalsAutomatic Document Feeder ADF Enter the Quantity Select the Copy FeaturesSetting required is displayed Numeric Keypad Clear/Clear All Key Press Start Navigation Keys Text Copy FeaturesFeature Description Mixed 400% ManualAuto Auto Fit Edge CloneLong Short Resetting the Copy Features Copy Paper and Other Media Loading the Paper Cassette Using the Paper CassettePreparing paper for loading Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking Height Loading the Bypass Tray Paper and Other Paper and Other Media Paper Cassette Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types Envelopes Media Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Enter the Fax Number Select the Fax FeaturesFax Features Numeric Keypad Navigation Keys Document Glass , use Fine Fax FeaturesResolution Scan Options Resetting the Fax Features Fax Advanced Fax Features Delay Send TX Poll Delay RX Poll Confirming a Transmission Cancelling a FaxFax Job Management Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneously Adding to or Cancelling a Scheduled Operation Keypad Dialing Dialing MethodsMethod Description Number UsingStoring a Speed Group Dialing Assigning Numbers To a Group Group EditingGroup Dial Last DialRedial Receiving a Fax Receive Modes Setting the Receive Mode Secure Receive Enabling Secure Receive Printing Secure Faxes Faxes are printed Printing a Report Fax ReportsReports Available Dial and Group Dial numbers Print Select Print Options Printing ProcedureCreate or Open the Document Select OK to Print Printing Options Windows NT Accessing Printer SettingsWindows 95/98/Me Windows 2000/XP Printer Properties Tabs Paper Image Quality Layout Watermark About Control Options CancelDefaults Apply Print Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Discard Size ECM ModeRX Reduction Redial Interval Clock Mode Local ID Changing the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digits Danish, Swedish Finnish, Norwegian English, FrenchSpanish, Portuguese German, Italian, Dutch Finland, Germany Timeout 30, 60, 120 Setting the System Setup Options Memory Clear Clearing the Memory Adjusting Speaker Volume M15i Only Copy/Fax/Scan Key Enter Reports Message Confirmation Printing Reports Running ControlCentre Installing ControlCentreControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Performed by Drum Using the Document ADF Glass Number of printsInformation Tab Printing Firmware Update Tab Maintenance Cleaning Cleaning the Document Glass and Cover Control Panel and LCD Document Feeder and Collate Tray Ordering Supplies Europe USA and Canada Toner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge Life Maintenance To Re-distribute the Toner ReplacingCartridge the Toner Setting the Product to Send Toner Low Information Replacing the Drum Cartridge Cleaning the DrumDrum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Exit Misfeed Roller Misfeed Paper Jams Paper Feed Area Troubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass Jam Calling the Welcome Center Customer Support Telephone Number LCD Error Messages Paper Jam Comm. ErrorLine Error Toner Empty Copier Problems Solution Chart Frequent copy paper jams Blank copiesImage rubs off the copy easily Toner yield is lower than Printing Problems Solution Chart Problem If using Windows 95,Spool setting may be set Computer parallel Faxing Problems Solution Chart Stripes are printed on Received original is printedDark and is illegible or black Original Resetting the Machine Troubleshooting Specifications Specifications Printer Specifications Emulation Fax Specifications Scanner and Copier Specifications General Specifications Available Paper sizes Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L Inch Input Source Source Media Types Sizes Thickness Index Index-2 Index-3 10-8 TX-RX Journal