TROUBLESHOOTING GUIDELINES
These guidelines should be utilized by a qualified service agent.
Problem | Cause | Solution | |
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WATER LEAKS | Improperly sealed, hot or cold supply connection, | Tighten threaded connections. | |
(See Leakage Checkpoints on 17) | relief valve or drain valve. |
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| Leakage from other appliances or water lines. | Inspect other appliances near water heater. | |
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LEAKING TEMPERATURE | Thermal expansion in closed water system. | Install thermal expansion tank | |
AND PRESSURE |
| (DO NOT plug T&P valve). | |
RELIEF VALVE |
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Improperly seated valve. | Check relief valve for proper operation | ||
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| (DO NOT plug T&P valve). | |
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HOT WATER ODORS | High sulfate or mineral content in water supply. | Drain and flush heater thoroughly, then refill. | |
(CAUTION: UNAUTHORIZED REMOVAL OF THE |
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ANODE(S) WILL VOID THE WARRANTY FOR | Bacteria in water supply. | Chlorinate water supply. | |
FURTHER INFORMATION, CONTACT YOUR |
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DEALER) |
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NOT ENOUGH | Power supply to heater is not on. | Turn disconnect switch on or contact | |
OR |
| electrician. | |
NO HOT WATER | Thermostat set too low. | Refer to temperature regulation. | |
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| Heater undersized. | Reduce hot water use. | |
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| Incoming water is usually cold (Winter). | Allow more time for heat to reheat. | |
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| Leaking hot water from pipes or fixtures. | Have plumber check and repair leaks. | |
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| High temperature limit switch activated. | Contact dealer to determine cause. See | |
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| temperature regulation. | |
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HOT WATER TOO HOT | Thermostat set too high. | Refer to temperature regulation. | |
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| High temperature limit switch activated. | Contact dealer to determine cause. See | |
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| temperature regulation. | |
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WATER HEATER SOUNDS | Scale accumulation on element. | Contact dealer to clean or replace element. | |
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| Sediment | Drain and flush thoroughly, then refill. | |
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