Windows Troubleshooting
Windows NT 4.0
Troubleshooting
(DLC/LLC)
This troubleshooting section assumes:
•You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network.
•You have loaded a DocuPrint PCL or PostScript print driver.
•You have printed and retained a current copy of the Configuration Sheet.
1Verify this item in the upper left corner of the Configuration Sheet:
•Hardware Address: (Note this address for later use).
2From a workstation desktop use the right mouse button and select Network Neighborhood then with the left
mouse button select Properties from the cascade menu.
3The Network dialog will appear. Select the Protocols tab.
4Check the list of installed network components for the following item:
•DLC Protocol
5If you have elected to run CentreWare DP you must also have loaded Novell NetWare Client 32 and an IPX/SPX
Compatible protocol component. You may also discover printers that have been assigned a TCP/IP address.
6As required, install any components not listed and restart the system.
7Once rebooted, select the Start button and Settings, then select the Printers folder. The printers window will appear.
8Verify that you have selected the correct driver for your printer.
9Right mouse click on the printer icon and select Properties.
10Select the Ports tab.
