Managing the printer 253, Clearing jams 255

Contents	5
Ordering parts and supplies	236
Using genuine Lexmark parts and supplies	238
Storing supplies	238
Replacing parts and supplies	238
Resetting the maintenance counter	251
Moving the printer	251
Managing the printer	253
Finding advanced networking and administrator information	253
Checking the virtual display	253
Viewing reports	253
Setting up e‑mail alerts	253
Clearing jams	255
Avoiding jams	255
Understanding jam numbers and locations	256
200–201 paper jams	257
202–203 paper jams	262
24x paper jam	268
250 paper jam	269
29y.xx paper jams	269
Troubleshooting	272
Solving basic printer problems	272
Understanding printer messages	272
Solving printing problems	288
Solving copy problems	292
Solving scanner problems	295
Solving fax problems	297
Solving home screen applications problems	301
Solving option problems	305
Solving paper feed problems	308
Solving print quality problems	309
Solving color quality problems	323
Embedded Web Server does not open	326
Contacting customer support	326

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Lexmark 34T5012 manual Managing the printer 253, Clearing jams 255, Troubleshooting 272

Contents

November Users Guide Contents 105 Understanding the printer menus 134 Scanning 126Saving money and the environment 218 Securing the printer 224 Clearing jams 255 Troubleshooting 272Managing the printer 253 327 Power consumptionIndex 344 327 Safety information Safety information Safety information Finding information about the printer Learning about the printerLearning about the printer Site at http//support.lexmark.com Other countries and regions-See the printed Selecting a location for the printer Printer configurations Learning about the printer Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documents Use Using the printer control panel Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttons Other touch-screen buttons Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screen Activating the home screen applications Setting up Forms and FavoritesSetting up Scan to Network Setting up Remote Operator Panel Setting up My MFPUnderstanding WS‑Scan WS‑Scan icon and its description Exporting a configuration to a file Exporting and importing a configurationImporting a configuration from a file Click Configure Export Installing internal options Additional printer setupAdditional printer setup Available internal options Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware options Installing optional drawers Turn the printer back on Attaching cables USB port Windows Setting up the printer softwareInstalling the printer software For Windows users Updating available options in the printer driverWindows 7 or earlier Macintosh Preparing to set up the printer on a wireless network Preparing to set up the printer on an Ethernet networkNetworking For Macintosh users Installing the printer on a wireless network Windows Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshReports Network Setup Page or Access the AirPort options Mac OS X version 10.5 or later Configure the printer for wireless accessFrom the Finder, navigate to Applications Internet Connect AirPort Double‑click Printer Setup Utility or Print Center Configure your computer to use the printer wirelesslyClick + From the Finder, navigate to Applications Utilities Click Default Browser tab More Printers Installing the printer on an Ethernet networkFor Windows users From the Printer List, click Add Mac OS X version 10.4 or earlier For Macintosh usersSelect Ethernet connection, and then click Continue For Windows users Windows AppleTalk select the printer Add Setting up serial printing Printing a menu settings Verifying printer setupReports Menu Settings Click Continue Finish Reports Network Setup Printing a network setup Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Page Loading narrow paper sizes such as envelopes and A6 Loading the optional 550‑sheet special media trayPage Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Unlinking trays Linking and unlinking trays Settings Paper Menu Custom Name type a name Submit Click Settings Paper MenuLinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameClick Settings Paper Menu Custom Names Paper guidelines Paper characteristicsPaper and specialty media guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes Supported paper sizes, types, and weights Statement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weights Printing forms PrintingPrinting a document Printing a document Using Max Speed and Max Yield Adjusting toner darknessUsing the Embedded Web Server Using the printer control panel Printing from a flash drive Printing from a flash drivePrinting from a mobile device Flash drive File type Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Security Confidential Print Printing information pages Tips on using letterheadPrinting on specialty media Printing a font sample list Tips on using envelopes Tips on using transparenciesPage Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Co p y in g Copying using the ADFMaking copies Making a quick copy Copying film photos Copying using the scanner glassCopying on specialty media Copying on transparencies Making copies using paper from a selected tray Customizing copy settingsCopying in black and white Copying to a different size Copying on both sides of the paper duplexing Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job job build Copying multiple pages onto a single sheetCopying 100 Between Pages Off Canceling a copy job while the document is in the ADF Canceling a copy jobPlacing information on copies Placing the date and time at the top of each Understanding the copy screens and options Canceling a copy job while pages are being printedCopy from Copy to Scale ContentDarkness Sides Duplex Color This option enables or disables color for the scanned imageAdvanced Options Save As Shortcut Configuring e‑mail settings Setting up the e-mail functionMailing Getting ready to e-mail Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelSending an e‑mail using the address book Mailing a document Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Understanding e-mail options Canceling an e-mail Mailing 110 Send As Mailing 111 SetupScan Preview Faxing Initial fax setupGetting the printer ready to fax Faxing 112 Faxing 113 Connecting to an analog telephone lineChoosing a fax connection Faxing 114 Connecting to a DSL serviceConnecting to a PBX or Isdn system Connecting to an adapter for your country or region Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Settings Distinctive Rings Faxing 115 Setting the date and time Setting the outgoing fax or station name and numberClick Settings Fax Settings Analog Fax Setup Click Security Set Date and Time Creating shortcuts Configuring the printer to observe daylight saving timeClick Settings Manage Shortcuts Fax Shortcut Setup Sending a fax using the computer Sending a fax using the printer control panelFax tab Enable fax Sending a fax Sending a fax using the address book Sending a fax using shortcuts Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Sending a fax at a scheduled time Click Settings Reports Fax Job Log or Fax Call Log Canceling an outgoing faxViewing a fax log Blocking junk faxes Touch Delete Selected Jobs Understanding fax optionsFaxing 122 Faxing 123 Delayed SendThis option enables or disables color in faxing Forwarding a fax Holding and forwarding faxesHolding faxes ESF Fax ‑mail Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the touch screenScanning to an FTP address using a shortcut number Click FTP Shortcut Setup Scanning to an FTP address using the address book Using the FTP optionsFile Name Original Size Setup ResolutionContent Color Scanning to a computer Scanning to a computer or flash driveAdvanced Options Scanning 130 Scanning to a flash drive Using the ScanBack Utility Using the scan profile options Darkness Understanding the printer menus 134 Understanding the printer m enusMenus list Understanding the printer menus 135 Supplies menu Understanding the printer menus 136 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 137 MP Feeder Size Understanding the printer menus 138Tray x Type Manual Paper Size Understanding the printer menus 139MP Feeder Type Understanding the printer menus 140 Configure MP menu Understanding the printer menus 141 Paper Weight menuSubstitute Size menu Understanding the printer menus 142 Understanding the printer menus 143 Paper Loading menu Understanding the printer menus 144 Custom Types menu Custom Scan Sizes menu Universal Setup menuCustom Names menu Understanding the printer menus 145 Understanding the printer menus 146 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding the printer menus 147 Understanding the printer menus 148 Network Card menu To access the menu, navigate to any of the followingTCP/IP menu Understanding the printer menus 149 Understanding the printer menus 150 Understanding the printer menus 151 Wireless menuIPv6 menu Understanding the printer menus 152 AppleTalk menu USB Buffer Standard USB menuUnderstanding the printer menus 153 Understanding the printer menus 154 Parallel x menuENA Address ENA Netmask Advanced Status Understanding the printer menus 155Parallel Buffer Serial x menu Parallel ModeUnderstanding the printer menus 156 Protocol Serial Buffer Understanding the printer menus 157 Robust XON Understanding the printer menus 158Baud Data Bits Understanding the printer menus 159 Smtp Setup menu Understanding the printer menus 160 Edit Security Setups menuSecurity menu Understanding the printer menus 161 Miscellaneous Security Settings menu Understanding the printer menus 162 Confidential Print menuDisk Wiping menu Understanding the printer menus 163 Understanding the printer menus 164 Security Audit Log menu Understanding the printer menus 165 Configure Log Understanding the printer menus 166 Set Date and Time menu Understanding the printer menus 167 Settings menuGeneral Settings menu Understanding the printer menus 168 Quiet ModeRun Initial setup Keyboard Understanding the printer menus 169Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 170 Home screen customization Understanding the printer menus 171Date Format Time Format Understanding the printer menus 172 Timeouts AlarmsUnderstanding the printer menus 173 Contact Name Understanding the printer menus 174 Print Recovery Understanding the printer menus 175 Copy Settings menu Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Understanding the printer menus 179 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 180 General Fax Settings Resolution Fax Send SettingsUnderstanding the printer menus 181 Fax Cover Dialing Prefix Rules Understanding the printer menus 182Dial Prefix Understanding the printer menus 183 Understanding the printer menus 184 Enable Color Fax ScansAuto Convert Color Faxes to Mono Faxes Understanding the printer menus 185 Fax Receive Settings Understanding the printer menus 186 Fax Log Settings Understanding the printer menus 187 Speaker SettingsAnswer On Fax Server Setup Fax Mode Fax Server Setup menuSettings Fax Settings Fax Server Setup Understanding the printer menus 188 Understanding the printer menus 189 ‑mail Settings menu Format Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 Use cc/bcc FTP Settings menuUnderstanding the printer menus 194 Understanding the printer menus 195 Log Output Bin Understanding the printer menus 196FTP bit Depth Base File Name Understanding the printer menus 197 Understanding the printer menus 198 Scan SettingsFlash Drive menu Understanding the printer menus 199 File Name Understanding the printer menus 200Scan Bit Depth Understanding the printer menus 201 Print SettingsCopies Duplex Binding Paper Saver Orientation Understanding the printer menus 202Paper Saver Border Paper Saver Ordering Understanding the printer menus 203 Print SettingsSetup menu Download Target Understanding the printer menus 204Resource Save Print All Order Separator Source Finishing menuUnderstanding the printer menus 205 Quality menu Print ModeQuality menu items and descriptions Understanding the printer menus 206 Understanding the printer menus 207 Manual Color Understanding the printer menus 208Color Samples Understanding the printer menus 209 Job Accounting menu Understanding the printer menus 210 Understanding the printer menus 211 Utilities menu Understanding the printer menus 212 XPS menuPostScript menu Understanding the printer menus 213 PCL Emul menu Tray Renumber Understanding the printer menus 214 Understanding the printer menus 215 Html menu Understanding the printer menus 216 Image menu Understanding the printer menus 217 Help menu Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 220 Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General Settings Settings General Settings Screen Brightness Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Recycling Saving money and the environment 223 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Securing the printer 224 Securing the printerLocking the system board Erasing volatile memory Statement of VolatilityDisposing of a printer hard disk Securing the printer 225 Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Cleaning the interior of the printer Cleaning the printer partsCleaning the exterior of the printer Maintaining the printer Maintaining the printer 230 Cleaning the scanner glassCleaning the ADF parts Page Page Cleaning the printhead lenses Page Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering a toner cartridge Ordering parts and suppliesOrdering a fuser or a transfer module Recommended toner cartridges and part numbers Ordering a waste toner bottle Ordering ADF replacement partsOrdering a photoconductor Recommended part numbers Replacing parts and supplies Using genuine Lexmark parts and suppliesStoring supplies Replacing a toner cartridgePage Page Maintaining the printer 241 Replacing the pick roller assemblyReplacing the ADF parts Page Maintaining the printer 243 Replacing the separator pad Maintaining the printer 244 Replacing the pick pad Replacing the air filter Page Maintaining the printer 247 Replacing the waste toner bottle Replacing a photoconductor 123 Page When a replace or low message does not appear Resetting the maintenance counterWhen a replace or low message appears Moving the printer Shipping the printer Moving the printer to another location Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayPage Page 230 Understanding jam numbers and locations250 29y.xx Clearing jams 257 Paper jamsPaper jam in the toner cartridge area Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 263 Paper jam in the fuser areaPage Page Page Clearing jams 267 Paper jam inside the printer top access cover Paper jam in Tray 24x paper jamPaper jam in one of the optional trays Clearing jams 268 29y.xx paper jams Paper jamPage Page Solving basic printer problems TroubleshootingAdjusting color Understanding printer messages Disk full, scan job canceled Close top access coverChange paper source to custom string Change paper source to paper type paper size Error reading USB drive. Remove USB Disk problemFax partition inoperative. Contact system administrator Fax Station Name not set up Install Tray Fax Station Number not set upInsert Tray Load paper source with custom type name Load paper source with paper type paper size Load paper source with paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom string Restore held jobs? No analog phone line connected to modem, fax is disabledLoad Manual Feeder with paper type paper size Memory full, cannot print faxes Some held jobs were not restored Smtp server not set up. Contact system administratorWeblink server not set up. Contact system administrator Scanner ADF Cover Open Xx Missing or defective color cartridge Insufficient memory to support Resource Save featureXx color cartridge part number unsupported by device Incorrect paper size, open src Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Memory full Serial option x error Network x software errorStandard network software error Unformatted flash detected Serial port x disabled Parallel port x disabledStandard USB port disabled USB port x disabled Too many flash options installed Too many disks installedToo many trays attached Incompatible tray Unformatted disk Disk fullXx Fuser near life warning Xx Fuser life warning Xx Waste toner bottle nearly full Xx Waste toner bottle missingXx Replace transfer module Xx Transfer module life warning Xx Replace color photoconductor Xx Color photoconductor lowReplace color cartridge Xx Color cartridge critically low Xx color cartridge nearly low Order a replacement for the specified print cartridgeXx Color cartridge very low Paper missing Scanner disabled by admin Solving printing problemsEmulation error, load emulation option Error message about reading USB drive appears Confidential and other held jobs do not print Printing slows down Print job takes longer than expected Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not close Poor copy quality Make Sure to USE the Appropriate Copy Settings Troubleshooting 294Check the Document Placement Partial document or photo copies Checking an unresponsive scanner Solving scanner problemsScan was not successful Scanning takes too long or freezes the computer Partial document or photo scans Poor scanned image quality Fax and e-mail functions are not set up Solving fax problemsGeneral Settings Run initial setup Yes Submit Cannot scan from a computer Cannot send or receive a fax Review this Digital Phone Service ChecklistCheck the Printer Connections Check the Telephone Wall Jack Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes An application error has occurred Solving home screen applications problemsAdjust the Scan Settings 2400 4800 9600 14400 33600 Troubleshooting 302 Forms and Favorites troubleshootingForms are not available or are not working Network destination stopped working or is invalid Printer cannot scan to the selected destination Scan to Network troubleshootingApplication icon is missing from the home screen Error reading USB drive My MFP troubleshootingNothing happens when USB drive is inserted Forgot the password to My MFP Paper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the Printer Memory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard disk USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprinted Characters have jagged or uneven edges Solving print quality problemsClipped images Fine horizontal lines appear on color pages Gray background Check the Toner Darkness SettingIncorrect margins Toner Cartridge MAY be Worn or Defective Paper curl Print irregularities Troubleshooting 312Replace the worn or defective toner cartridge Make Sure the Fuser is not Defective Print is too dark Troubleshooting 313Check the DARKNESS, BRIGHTNESS, and Contrast Settings Make Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 314Print is too light Printer is printing blank pages Troubleshooting 315 Repeating defects appear on prints Troubleshooting 316Replace the Print or Toner Cartridge Replace the Photoconductor Shadow images appear on prints Troubleshooting 317Skewed print Make Sure the Photoconductor is not Defective Clean the exterior of the printer Troubleshooting 318 Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper Type Streaked vertical lines appear on prints Streaked horizontal lines appear on printsSelect Another Tray or Feeder Replace the worn, defective, or empty toner cartridge Toner fog or background shading appears on Toner rubs off Check the Paper Texture SettingToner specks Call Customer Support FAQ about color printing Solving color quality problemsTransparency print quality is poor Check the Transparencies What is manual color correction? Troubleshooting 324Printed page appears tinted. Can I adjust the color? Manual Color menu Troubleshooting 325What are detailed Color Samples and how do I access them? Contacting customer support Click Configuration Color Samples Detailed OptionsEmbedded Web Server does not open Lexmark International, Inc All rights reserved Product informationEdition notice 328 Trademarks Modular component notice Licensing noticesNoise emission levels 329 Product disposal Battery notice Temperature informationStatic sensitivity notice 330 Laser advisory label Mercury statement Laser notice331 Laser notice label may be affixed to this printer as shown Product power consumption Power consumptionSleep Mode Hibernate Mode Radio interference notice European Community EC directives conformityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 334 Regulatory notices for telecommunication terminal equipment 335 South Africa telecommunications notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 337 338 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 339 340 Limited warrantyLexmark International, Inc., Lexington, KY 341 Limited warranty serviceExtent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 342 343 Index 344 IndexNumerics Page Page FTP Page Page Page Page Page