Lexmark 34T5012 manual Solving option problems, Paper tray problems, Reset the Printer

Troubleshooting 305

3Delete all files beginning with .mymfp.

Solving option problems

Option does not operate correctly or quits after it is installed

Try one or more of the following:

RESET THE PRINTER

Turn the printer off, wait for about 10 seconds, and then turn the printer on.

CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER

1Turn the printer off using the power switch.

2Unplug the power cord from the wall outlet, and then from the printer.

3Check the connection between the option and the printer.

MAKE SURE THE OPTION IS INSTALLED CORRECTLY

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com to view the option instruction sheet.

MAKE SURE THE OPTION IS SELECTED

From the computer you are printing from, select the option.

For more information, see “Updating available options in the printer driver” on page 46.

Paper tray problems

Try one or more of the following:

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure the paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.